BBB Business Review

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This business is not BBB accredited.

A Autoworks

Additional Locations

Phone: (281) 219-6662 View Additional Phone Numbers 5243 Aldine Mail Route Road, Houston, TX 77039 http://www.aautoworks.com


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Description

This company provides general auto repair services, including: tune ups, oil changes, computer diagnostics, a/c repair, front end work, state inspections, alignments, preventive maintenance, emissions repair, fuel system cleaning, coolant and engine flushes, brake and power steering flush, and electrical repairs.


BBB Accreditation

On this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for A Autoworks include:

  • 1 complaint(s) filed against business that were not resolved
  • Failure to honor commitment to arbitrate or mediate disputes

Factors that raised the rating for A Autoworks include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business

The company refused to mediate or arbitrate. While this company is currently an Accredited Business of the Better Business Bureau, the company has refused to mediate or arbitrate a complaint brought to its attention by the bureau.  Accredited Business’s must mediate and/or arbitrate unresolved complaints when requested by the Bureau. The Bureau has notified the company that its status at the BBB will be revoked if the complaint(s) is not answered.  


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on A Autoworks
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: November 22, 2005 Business started: 02/21/2002 in TX
Type of Entity

Sole Proprietorship

Business Management
Mr. Joseph Baldwin, Owner
Contact Information
Principal: Mr. Joseph Baldwin, Owner
Business Category

AUTO REPAIR & SERVICE

Industry Tips
CAR REPAIR -CHOOSING A TRUSTWORTHY SHOP

Customer Review Rating plus BBB Rating Summary

A Autoworks has received 3.21 out of 5 stars based on 1 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.