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          Ace Flowers has 1 locations, listed below.

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            • Ace Flowers

              1903 S Dairy Ashford Rd Houston, TX 77077-4703

            Business ProfileforAce Flowers

            Retail Florist

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company specializes in floral arrangements.

            Business Details

            BBB File Opened:
            2/15/2005
            Years in Business:
            24
            Business Started:
            10/15/1999
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Jay Alavi, Owner
            • Mr. Irving Mena, Manager
            Contact Information

            Principal

            • Mr. Jay Alavi, Owner
            • Mr. Irving Mena, Manager

            Customer Contact

            • Mr. Jay Alavi, Owner
            Additional Contact Information

            Fax Numbers

            • (281) 920-1155
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Choosing a florist

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/10/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            8/10/2022 I paid $156.94 on order 136920 for flowers to be deliver to my parents on their 20th anniversary. There were multiple errors. Despite my spelling out the recipients' names they still misspelled one of them. My message was not written exactly as dictated and despite $156 and discussion of a nice vase, they put them in a simple clear glass and plain vase. I called about the issues and the tone of indifference showed this place has no customer service skill nor did they care. There was no apology or attempt to make it right...just a statement that they've already been delivered.

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            TJ J

            09/21/2021

            I placed an order for flowers on 9/21/2021 for same day delivery. Ace Flowers left a voicemail for me at 1:43pm stating that they cannot deliver same day and if tomorrow is good. As soon as I came out of all day meetings, I gave them a call as to why my flowers will not be delivered the same day. I waited for the lady to state as to why my flowers could not be delivered and she stated that they do not have delivers so it will have to be tomorrow. For the inconvenience, I mentioned that I should not have to pay the same price for delivery, since it is their fault my flowers will not be delivered to friend of mine that lost his family member. She became so belligerent and continued with her rude/annoyed/lack of care tone stating, "listen, we cannot discount flower for you and I said we don't have drivers". I stated, I did not ask for flowers to be discounted, but I am paying $15 for delivery and since it is not my fault and it is inconvenient, that would be fare. She continued saying, "listen, I called you and you didn't answer". I had to remind her that I never called her with a rude tone, nor will I be disrespected by her when I am the customer. I was confused as to why she started the conversation being rude, when it was their fault they could not deliver my order. There are too many other businesses in Houston to deal with people annoyed that customers are spending money with them. Never would I use them again.

            Local BBB

            BBB of Greater Houston and South Texas

            BBB Reports On

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