Business ProfileforChampion Energy Services

I have found this company's practices to be highly questionable and deceptive. Not only do they provide inaccurate billing, but they also repeatedly attribute all fees to Oncore and a "delivery" charge. Despite rarely being home and keeping the AC set at 73 degrees when I am home, my bill continues to increase. They advertise "free weekends," and I avoid using appliances like the washer until after 8 pm, yet the costs do not reflect these supposed savings. To terminate the service, the company requires a $250 fee, which seems like a way to unjustly profit from customers. Within just one month, I have paid $400 for a one-bedroom apartment, which is outrageous. Furthermore, their customer service representatives are not helpful and seem to provide misleading information. The company appears focused solely on making money at the expense of its customers. They provide "weekly" reports that are supposedly based on projections, only to significantly inflate the final bill. Even when my account is current, they continue to add additional fees. To verify their practices, I installed a camera facing the thermostat to prove that no one was home and that the AC was not in use, yet my bill still came to $143. I have tracked their reports closely, and whenever there is a slight increase in temperature, they dramatically increase the bill, even when I take steps to minimize usage, such as turning off the AC and using fans. I strongly advise against using this company due to their poor customer service and questionable billing practices.

Thanks for sharing about your experience. Please keep in mind that the number one driver of electricity usage is air conditioning. Even in an empty house, outdoor temperatures impact your overall costs because it can cause the AC to work harder and kick on more frequently to remove humidity and cool the air. You may not be changing the thermostat inside but if the outdoor temps are higher the AC works harder to maintain the cooler indoor temps, which would increase your usage. The data reported in the weekly Smart Track emails is from Smart Meter Texas (SMT). To learn more about how Champion Energy collects and uses your usage data please see our article on our website titled Understanding Usage. Your actual bill will be based on the official meter read from your utility.