At-a-glance
Related Categories
Overview
Royal Hawaiian Movers, Inc., offers moving and transportation services.
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 3017 Ualena St, Honolulu, HI 96819-1915
- BBB File Opened:
- 11/17/1989
- Years in Business:
- 42
- Business Started:
- 5/7/1982
- Business Incorporated:
- 5/7/1982
- Accredited Since:
- 11/17/1989
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 7:30 AM - 5:00 PM
- T:
- 7:30 AM - 5:30 PM
- W:
- 7:30 AM - 5:30 PM
- Th:
- 7:30 AM - 5:30 PM
- F:
- 7:30 AM - 5:30 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Ms. Melanie Zaime-Higashi, Member
- Mr. Frank Valenti, Vice President
- Contact Information
Customer Contact
- Mr. Frank Valenti, Vice President
- Additional Contact Information
Fax Numbers
- (808) 836-4548Primary Fax
- (808) 873-0010Other Fax
Phone Numbers
- (808) 245-5879Other Phone
- (808) 873-0777Other Phone
- (808) 836-4548
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Erika G.
06/10/2024
Royal Hawaiian Movers, Inc. Response
06/13/2024
I apologize on behalf of Royal Hawaiian for not meeting ******************** expectations. The initial confusion on the availability of ******************** household goods stem from the shipment being under a different name (her mother's, I believe). We didn't realize that the "******" container had actually arrived. We did offer delivery but as *************** stated, she was not able to accept at that time. At that point, storage charges would occur.
The additional charges associated from the 5/29 delivery are the result of limited access in the storage facility. ******************* items were in a shipping container which the storage facility will not allow on their property. In order for us to deliver to the storage facility, the items had to be removed from the container, loaded into a smaller box truck, and then delivered to the storage unit. ******************* original move estimate was priced based on spotting the container at the residence/final destination and unloading directly into a home.
At this point, *************** requested access to her container so that she could unload the items herself. While there was another employee in the container yard where her items were located, he is not a mover and was unable to help her with her items. The employee did call the office because *************** requested the use of a ramp and some other equipment, which we were not able to provide.
While we did explain the above to *************** at multiple points during her visit to the office and phone calls, it's clear we did not do a good enough to making it clear to her. I apologize for that. This is the first I am hearing about this complaint. I welcome a call form ***************.
************
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