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Find a Location

Empire Towing and Recovery LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEmpire Towing and Recovery LLC

    Towing Company
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Empire Towing and Recovery LLC offers vehicle towing services and emergency roadside services, yard storage.

    Products & Services

    Towing Service

    Business Details

    This is a multi-location business.

    Find a Location

    Empire Towing and Recovery LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1911 Intrepid St., Kapolei, HI 96707
      BBB File Opened:
      1/18/2012
      Years in Business:
      13
      Business Started:
      6/3/2010
      Business Started Locally:
      6/3/2010
      Business Incorporated:
      6/3/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. Matthew Barros, Member
      • Ms. Bianca Barros, Manager
      Contact Information

      Principal

      • Mr. Matthew Barros, Member
      • Ms. Bianca Barros, Manager

      Customer Contact

      • Mr. Matthew Barros, Member

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/03/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I am SPC ***'*********************. On 17 January 2022, I had to do a layout for air assault to see what else I was missing and later on after the layout I was in a car accident on post, ***************************, over on **********. The police did inventory of the car and took pictures of my belongings and my ********* trunk before Empire Towing towed my car to the impound lot on post, *******************. My car did not go more than 2 miles from the accident site or was even in the impound lot for 12 hours. They told me my **** came up to $5,306 and that I couldn't get my belongings out of my car or even see the car without paying the ****. My insurance ended up picking up my car. I asked for the **** from empire towing and they told me that I couldn't get it because I didn't pay for it. It took me about a week to find out when I can get my belongings out. When I finally saw the car for the first time, my TA 50 (everything from my layout) was missing. When I called Empire Towing, they said they didn't touch my car, just towed it. I called my insurance and she said when they went to pick up my car from Empire Towing impound lot on post, my trunk was wide open. This was very strange to me because my all the damage from the accident was to the front of the car therefore my trunk should've never been touched. Someone from Empire towing took my gear out of car or someone broke into the impound lot on post and took my stuff. Empire Towing has outrageous bills and no security.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB Great West + Pacific

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