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Find a Location

Island Helicopters Kauai, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforIsland Helicopters Kauai, Inc.

    Sightseeing Tours
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers air carrier utility services.

    Business Details

    This is a multi-location business.

    Find a Location

    Island Helicopters Kauai, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Lihue, HI 96766
      BBB File Opened:
      12/14/2005
      Years in Business:
      43
      Business Started:
      12/19/1980
      Business Started Locally:
      7/15/1981
      Business Incorporated:
      7/15/1981
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Cheap Tours Hawaii
      • The Chopper Shop and Island Activities
      Business Management
      • Mrs. Bonnie Lofstedt, President
      • Mr. Curtis Lofstedt, CEO
      Contact Information

      Principal

      • Mrs. Bonnie Lofstedt, President

      Customer Contact

      • Mrs. Bonnie Lofstedt, President
      Additional Contact Information

      Fax Numbers

      • (808) 245-6258
        Primary Fax

      Customer Complaints

      1 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Emily L.

      1 star

      01/13/2024

      I called prior to booking because the online process doesn't allow you to select a time as other companies do. I was told that the online booking is just to hold a spot, the credit card isn't charged until checkin and that a specific time would be confirmed by email so we can choose to accept prior to the official reservation. I called back one day later to change the credit card on file and was told the previous card provided was already charged. The customer service rep offered to do a refund and then charge the new card today but after placing me on hold, her manager/owner said they couldn't do this. I said I would cancel the reservation and rebook with new card. They threatened that if I did this, they would place a note on my file to not allow future bookings for me. Seems odd and not customer service friendly at all. Their policy foesn't state anywhere that if you cancel, you are not permitted any future bookings.

      Island Helicopters Kauai, Inc. Response

      01/30/2024

      ************, 
      We do understand that you called our office and did not disclose that you were from ******, so our staff member did not reiterate our policy (regarding payment in full for international guests) when speaking with you. We apologize that they did not ask you where you were from at that time, however, after your call with our agent, you proceeded to submit a reservation request online. 

      Our website clearly states (at least four separate times), that international visitors are charged in full at the time of submitting a reservation request. In order to submit a request with us, you are required to acknowledge that you have read and understood our Terms & Conditions which includes our policy that all international reservations are charged. Additionally, you were emailed and acknowledged your flight assignment which very clearly stated the amount you would be immediately charged. 

      We try to be as transparent as possible, which is why you were presented with this information numerous times throughout the process of submitting your reservation request.

      When our office manager was apprised of this situation, she reached out to you in hopes to rectify your complaint however you did not respond to her attempts to contact you.

      To give you more insight on the credit card charges that we are assessed, we pay the card company every time we charge and refund a card. If a customer is refunded, we do not get that processing fee back. Therefore, in order to refund your card and then charge a different one, the fees would be significant for us with it being triple the normal processing amount.

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