Business ProfileforParadise Bay Resort

I booked 2 rooms for arrival Sep/2023 in Jun/2023. The full rate was charged on my credit card in June 2023. Four charges for 2 rooms for the 1st 3 days, then 2 rooms for the last 4 days. The rooms were booked over the phone directly with them. Their web site said to pay 1 night in advance & the remainder upon checking in. I sent emails asking why they charged me 7 night but got no response. I let it go since I planned to stay the full 7 nights. I stayed there a couple times 8+ years ago and never had any problems.Upon checking in, there were a number of issues, including bugs, very dirty, etc. I never slept than night. We packed by 5 am, knowing there's no way we could stay another night. I went to the office at 9 am. She refunded the next 2 nights, but not the 1st night. She said the manager would have to approve the last 4 nights charges. I got the final bill showing the initial refund. I sent photos of all the room issues to the manager.Some Issues: Filthy dust falling from ceiling over ************ a lizard in the room, bugs in the sink, bathtub, dresser, moldy smell coming from very loud window AC unit, bright spotlight shining thru window, w/no curtains, directly on me all night long. Was at least 85 in the room. Took several hours for the unit to cool down. Parking inadequate. We had to park way at the top of the hill & walk up/down.Their web site shows 1 day notice for a refund or they would charge me one night. We checked out 9/7 at 10 am. The last 4 days were to start 9/9 - more than 1 day notice. The sparsely furnished rooms did not look like what shows on their web site. The site also shows fire show, food, drinks, dining, etc. that they do not offer.Over the last 3 months, all contact to the manager of the property has gone unanswered; via phone calls and emails. I felt my only path was to dispute the charges. The $3,229.11 is the amount I paid that they have not refunded. They kept the charge for $678 for the 1st night.