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Find a Location

Starts International Hawaii, Inc has 1 locations, listed below.

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    Business ProfileforStarts International Hawaii, Inc

    Real Estates

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers vacation rental services.

    Products & Services

    Vacation Rentals

    Business Details

    Location of This Business
    1953 S Beretania St Ste Ph-c, Honolulu, HI 96826-1300
    BBB File Opened:
    7/31/2008
    Years in Business:
    29
    Business Started:
    3/28/1995
    Business Started Locally:
    3/28/1995
    Business Incorporated:
    2/23/1995
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Ms. Hanako Hata, President
    Contact Information

    Principal

    • Ms. Hanako Hata, President

    Customer Contact

    • Ms. Hanako Hata, President
    Additional Contact Information

    Fax Numbers

    • (808) 947-2292
      Primary Fax

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tali C

    1 star

    06/06/2023

    This property management company provides one of the worst services in ********. I recommend that everyone read the reviews on BBB as well as ****** before doing business with them.On 2 separate occasions, I applied to rent a long-term unit in Waikiki, and the long term rental specialist (****) was completely unprofessional. First, she does NOT return any phone calls or emails. I called the office line on multiple occasions to check on the status of my application, and no one answers the phone. I left several voicemails and never received a follow up call.When you are finally able to receive some form of communication, **** claims the unit(s) have already been rented to another customer despite the fact that they are still advertised as being available on Zillow, *************************** and *************. This company has taken $60.00 for me (for two different application fees) and has never refunded the money. This company engages in deceptive business practices, and **** does not treat customers with courtesy/respect. I do have all the written proof in the form of unanswered emails as well as phone records and bank statements which show the deduction of the money ($60).

    Starts International Hawaii, Inc Response

    06/15/2023

    We are sorry for your misunderstanding.

    Here is the response form the property manager.

    She's asking for a refund but this was on the description on application and says "By entering your information here, you agree to the non-refundable application fee as set forth above. The charge will display on your statement as STARTS INTERNATIONAL HAWAII, INC.."


    Please check the attachment. (The **********)


    It was her choice to send ** an application.
    So no-refund will be made.

     

    Customer Response

    06/16/2023

    The property manager (****) is claiming that I am posting this review about the company because of a refund request. This is not the case. The issue goes far deeper. The issue is that this company is unprofessional and unresponsive. **** posts listings on rental websites, and when you apply or contact her about it, you are left with zero answers. **** does not treat her customers with respect, and this is evidenced by all the poor reviews from several people who are / were affected.

    Local BBB

    BBB Great West + Pacific

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