BBB Business Review

Text Sizesmallmediumlarge

This Business is not BBB accredited

Elite Property Management Services, LLC

Phone: (808) 327-6751 View Additional Phone Numbers PO Box 9015, Kealakekua, HI 96750 View Additional Email Addresses http://www.hawaii-kona.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers vacation rental properties and real estate sales.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Elite Property Management Services, LLC include:

  • 5 complaint(s) filed against business
  • Failure to respond to 5 complaint(s) filed against business
  • Failure to have a required competency license

Factors that raised the rating for Elite Property Management Services, LLC include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Elite Property Management Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 22, 2009 Business started: 03/23/2009 Business started locally: 03/23/2009 Business incorporated: 02/19/2009 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is RB-20180. BBB confirmed that the license from DCCA Professional & Vocational Licensing expired. BBB confirmed that Elite Property Management Services, LLC had not obtained a necessary license from DCCA Professional & Vocational Licensing.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is RB-20611. BBB confirmed that Elite Property Management Services, LLC had not obtained a necessary license from DCCA Professional & Vocational Licensing.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W07119422-01.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Shellie Ann U. Grace, Member Pili Kiaha, Marketing
Contact Information
Principal: Mrs. Shellie Ann U. Grace, Member
Business Category

Property Management Real Estate Agents

Alternate Business Names
Wade & Grace, LLC (formerly)

Customer Review Rating plus BBB Rating Summary

Elite Property Management Services, LLC has received 1 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.