Business ProfileforHawaiian Telcom Communications, Inc.

I called to cancel my internet services with Hawaiian Telcom on 8/1/2024. The representative told me they could not cancel due to technical issues on their end, however they would send a request to their account specialists to process the cancellation. I followed up the following week, on 8/5/2024 and spoke to another representative who gave me the same excuse but promised that they would back date the cancellation to 8/1 when I initially called for final billing purposes. She also said she was emailing an account specialist since she couldnt find the button to press to cancel my services. I requested that everything she stated be sent to me in an email so I have these promises writing and she said she would. That email was never sent. I called a 3rd time on 8/12/2024 having not received an email and noticing that my account still shows active in their app. I spoke to a gentleman named ***** who also told me that he can not cancel due to technical issues but that he would be emailing their account specialist to process the request. He explained that I didnt receive an email because there was no button in my account on their end that allowed them to email me. He assured me that within the next 2-3 days my account would be cancelled and the billing backdated. I noticed at this time that my app also showed a second service address for a home I dont own. ***** stated he would have the account specialists look into it. Its now 8/23/2024 Ive called a 4th time because my internet service still shows as active and now the service has been placed under that mysterious second address that, again, is a home I dont own. For the 4th time Im being told that they can not process the cancellation because of an issue on their end. My bill now shows an additional months charge under a service address I never requested internet at. They have no answers as to why a second address is showing. I just want this resolved so I can pay my last bill and never work with them again