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Find a Location

Days Inn Maui Oceanfront has 1 locations, listed below.

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    Business ProfileforDays Inn Maui Oceanfront

    Hotels

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2980 S Kihei Rd, Kihei, HI 96753-9602
    BBB File Opened:
    1/24/2005
    Years in Business:
    24
    Business Started:
    3/6/2000
    Business Started Locally:
    3/6/2000
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • WESTERN APT SUPPLY & MAINT CO
    Business Management
    • Mr. Justin Chargualaf, Manager
    Contact Information

    Principal

    • Mr. Justin Chargualaf, Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I paid for a full stay at Days Inn. Dates 11/11-11/16/2021. We went on a full day excursion on 11/13 leaving the room before 10am. We got a call from the hotel front desk around 7:30pm while at dinner about issues with our room. I called back to speak to a supervisor and I was told that I couldnt speak with a supervisor but I had to come in right away to the front desk to speak with the manager. When I got back to the hotel with my wife, our room was locked and our keycard didnt work. We went to the front desk and told them our room was locked with all of our belongings inside and what was happening with our room. The front desk manager that night stated that our room smelled of smoke and it must have been us. We explained that we had been gone all day and theres no way we smoked in the room or the premises of that matter because we were not there. They got insulted and frustrated so we called the *********** to help us retrieve our belongings. After the *********** arrived to the hotel they spoke with the hotel manager and she asked them to remove us from the premises. The *********** then entered our hotel room and we started packing our belongings and noticed some of our gold jewelry was missing from our luggage. The police didnt smell any smoke in the room and actually stated it smelled of cleaning chemicals from the hotel cleaning crew that entered our room that day 11/13. After we mentioned our jewelry was missing the hotel manager said no one from the staff had ever entered our room to clean it and I told them to check the cameras and they refused to check the cameras. They also said they saw us smoking on cameras but didnt want to show us those videos as well. They robbed us and removed us from the hotel. I was robbed by this hotel and humiliated. I called the hotel several times to resolve this issue and NEVER recovered my jewelry, or refund. I was forced to sleep in my rental car on 11/13 because there was no available Hotels in the area.
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    Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Great West + Pacific

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