Business ProfileforHale Koa Hotel
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 2055 Kalia Road, Honolulu, HI 96815-1948
- BBB File Opened:
- 5/6/1992
- Years in Business:
- 49
- Business Started:
- 1/1/1975
- Business Started Locally:
- 1/1/1975
- Business Management
- Mr. Edward Fagan, General Manager
- Ms. Alison Mcdonough, Customer Relations Manager
- Contact Information
Principal
- Ms. Alison Mcdonough, Customer Relations Manager
Customer Contact
- Mr. Edward Fagan, General Manager
- Ms. Alison Mcdonough, Customer Relations Manager
- Additional Contact Information
Phone Numbers
- (808) 955-0555Other Phone
- (800) 367-6027Other Phone
- (808) 955-0555
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Michael M
11/16/2023
Hale Koa Hotel Response
11/20/2023
Thank you for comments of the Hale Koa Hotel Category II and Category III room rates for ******************************************* of ******* ID Card is the document used by all *** agencies to determine the cardholders authorized level of access to *** facilities and benefits. The ** Form **** is the *** ID Card issued to 100% Disabled ********.
Hale Koa Hotel Guests in possession of a ** Form **** are eligible to receive the authorized Category II rate benefits. A letter from the ******** Affairs is not an authorizing document for *** benefits. To receive the associated *** benefits (at the Category II level rates), the eligible receiver must be in possession of a *** ID Card which in this case is the ** Form ****.
The ********** of ******** Affairs issues the *************** Identification Card (VHIC) to eligible disabled veterans who receive medical care at VA Facilities. ******** in possession a VHIC are also authorized to use the Militarys Armed Forces Recreation Centers at the Category III rates.
We apologize for interactions with staff members that *** have resulted from misunderstandings.
******** guest room towels are for guest room use only. The two pool locations provide hotel guests with a larger pool/beach towel for outside use.
Thank you again for the opportunity to respond to your comments. We hope this information is helpful.
Sincerely,
Hale Koa Hotel Management
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