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Business ProfileforHawaii Medical Service Association
At-a-glance
Customer Complaints
20 complaints closed in last 3 years
15 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 818 Keeaumoku St, Honolulu, HI 96814-2393
- BBB File Opened:
- 1/1/1945
- Years in Business:
- 85
- Business Started:
- 6/1/1938
- Accredited Since:
- 1/1/1945
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Non-profit Organization
- Alternate Business Name
- HMSA
- Business Management
- Mr. Fernando Pizarro, Customer Relations Manager
- Ms. Christine Hirasa, Director of Communications
- Ms. Gina L Marting, Vice President/Treasurer
- Mr. Orian Lee, Secretary
- Mr. David R Herndon, Director
- Ms. Kathy Chang, Director of Communications
- Mr. Kevin Unger
- Contact Information
Customer Contact
- Mr. Kevin Unger
- Additional Contact Information
Fax Numbers
- (808) 948-6860Other Fax
Phone Numbers
- (808) 948-5110Other Phone
- (808) 935-5441Other Phone
- (808) 948-6860
Customer Complaints
20 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Carol R
01/29/2024
Hawaii Medical Service Association Response
01/31/2024
I see that one of our representatives from our ********** ******************* is currently assisting our member at this time.
HMSA is working hard to fill all our servicing positions with quality, local representatives. We are committed to regain our previous servicing performance levels of an average of five minutes or less. We are also working with our telephone systems to improve our call back feature.
We have an on-line inquiry service available on HMSA.com for you to send an e-mail to our servicing center as another option and on HMSA's My Account there is the e-mail option Ask HMSA form.
We apologize for the frustration and inconvenience you encountered.
*********************** - Customer Relations Manager
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