Business ProfileforBank of Hawaii Corporation

Following is a copy of the email I sent to Bank of Hawaii:Checking account number: *********** Routing Number: ********* Dear Sir/Madam:For many, many years I banked with BOH. In 2016, we moved from Hawaii to the ****************. Prior to our move, I sent a change of address form to the post office notifying them of our move. Now, seven years later, and looking for an old address, I find out that the account remains open and that we are being charged $619.03 as of November 17, 2023, for a Revolving Credit Line. Does this mean that in seven years they have been sending statements to my old address and none were returned. I do not believe that.I spoke to **** on 11-15-23 and he took of $80.00 in charges. Then on 11-17-23, I spoke to ***** and she said she would investigate. **** called me this afternoon and said that the best that they can do is zero out both accounts by giving us credit for 24 months. 24 months? For an account that should be closed since 2016, I have been charged $20.00 per month since 5-31-16. When the checking account amount run low, then you added another $25 per month for Loan Payment. After a review of my statements and taking into consideration that Paypal made one withdrawal of $68.94 on 9-27-18, I am requesting that the remaining balance of $748.50 after the withdrawal from PayPal be returned to us and that all fees after that transaction be removed from our account.This is the only fair way to deal with this unfortunate situation, not caused by us but by the negligence of your bank.For your information, I am filing a complaint with the Better Business Bureau and forwarding them a copy of this email.I have attachments I would like to send you but there is no place on this form.