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Find a Location

Tony Honda has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tony Honda

      94-1299 Ka Uka Blvd Waipahu, HI 96797-6206

      BBB Accredited Business

    Business ProfileforTony Honda

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2003

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers new and used cars sales,parts sales and repair services.

    Products & Services

    New Cars, Used Cars, Honda

    Business Details

    Location of This Business
    94-1299 Ka Uka Blvd, Waipahu, HI 96797-6206
    BBB File Opened:
    3/9/1978
    Years in Business:
    47
    Business Started:
    7/7/1977
    Business Started Locally:
    7/7/1977
    Business Incorporated:
    7/7/1977
    Accredited Since:
    2/1/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    1
    Alternate Business Name
    • Tony Hawaii Corp.
    Business Management
    • Mr. Stan Masamitsu, President
    • Mr. Larry Moody, GSM
    • Mrs. Sue Eguchi, Executive Assistant
    • Mr. Tim Dagenais, President/COO
    Contact Information

    Principal

    • Mr. Stan Masamitsu, President

    Customer Contact

    • Mrs. Sue Eguchi, Executive Assistant
    Additional Contact Information

    Fax Numbers

    • (808) 483-5443
      Primary Fax

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Makamae C

    1 star

    08/21/2024

    Hi Maka, its **** from Honda. I needed to text you to tell you that I was in a meeting with my manager and some of the exec's because they were reviewing the internal costs on my repair orders and noticed how much into the negative they have gone with the body repairs. So I just have to let you know that we can no longer work on your car, they understand that the damage has been done on property and we needed to repair the car but they no longer want us to have to pay for any more body repairs so they asked me to tell you that we cannot do anymore for the car and afford to pay for any reparations moving forward. just wanted you to hear it from me. thanks This is poor management beware when you take your car there I would always wash my car before and go over my car with my service advisor to check for scratches dents and dings. Almost every visit they would do some kind of damage which they admitted to and would fix it which is why I took it back to them now the car that I brought brand new from them that I take great care with (which they dont) now they dont want to service it cause their employees are careless. Beware when you take your car there make sure you check it before and after. This is not my fault and I should not be punished for wanting to take it to the dealership for proper care which everyone should believe that the dealership would take proper care of your car but not here at Tony Honda waipio. They just want your money for service who cares the damage that they do. I have dealt with the same service advisor from the beginning who has been great but the managers dont because they dont ever find out who is doing the damage and somehow discipline them so they just keep doing damage and hope the customer doesnt catch it cause once you drive away with your car now its no longer their problem.

    Tony Honda Response

    08/23/2024

    Dear Makamae Char, we have repaired dents, dings and scratches on your Accord 8 times over a course of 6yrs at a total cost of over $6,000, which Tony Honda absorbed.
    Sorry, we are no longer comfortable with servicing your Accord.

    Thank you
    ******

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