Business ProfileforHonolulu Buick GMC Cadillac

Purchased a vehicle on 12/19/23. The vehicle we purchased was altered by the dealer between the test drive and the finalization of the purchase after consent was explicitly denied. Voiding the contract.We explained multiple times throughout the process, beginning before we even discussed price, that the vehicle was not to be cleaned in any way due to extreme chemical sensitivities. The vehicle was fine just as it was and we would take it dirty. The sales consultant we were working with, **************************************, assured us that nothing would be done to the vehicle except for filling the gas tank. In addition to us verbally impressing upon ******* how chemically sensitive my wife is, she personally witnessed how ill my wife got during a short test drive of another vehicle due to the chemical smell. It is difficult to believe that after the number of times that we brought it up and seeing my wife not feel well after chemical exposure that she misunderstood the importance of the situation.Unfortunately, they detailed the vehicle between the test drive and the finalization of the purchase after we explicitly denied consent. The vehicle was altered by the dealer making it undrivable by the primary owner.************************************** (Sales Consultant), *********************** (Sales Manager), and ***************************** (General Sales Manager) all admitted it was altered. ***** said we could bring it back which we were satisfied with. Soon after, got a call from ****** threating that if we brought it back he would send it to collections and he downplayed the issue as if it were a non-issue.Lithia Auto Group bought several Hawaii Dealerships, it is a shame they didnt keep the Aloha. Throwing around Hawaiian words by mainland owned companies does not make their business practices ok.