Business ProfileforAnekona W, LLC

The dates of our stay were from the 14th-15th of December 2021, room number 425. Our visit was because of fumigation for termites at our local residence during those dates. The result of our stay required me to file a police report, contact my chain of command of exposure to marijuana smoke, and a questionable conversation with the hotel manager.Before leaving our residence, we were told that the fumigation process time had been prolonged past the stated initial timeframe. Upon arriving at the Lotus (5:50 PM), I requested to extend our stay for another night. The staff regretfully informed me that they could not meet our accommodations for the 16th since the only other room available had a powerful smell of marijuana and that our room (425) is booked for that date. As we entered our room, I noticed a faint smell of marijuana and assumed the other room mentioned by the staff was the reason for the stench. Throughout the night, the smell of marijuana remained in our room, and we found it odd how long it lingered. By morning, the aroma was so intense that I needed to open both balcony doors to our room and call the front desk to notify staff that one of their guests on the premises was still smoking marijuana. The front desk informed that they would dispatch the housekeepers to pinpoint the source of the smell. Moments later, one housekeeper arrived at our door, stating, we could not find where the smell is coming from and that several other rooms in the hotel are experiencing the strong odor as well. The source of the smell in our room could be pinpointed to a ceiling vent located in the bathroom just near the shower. I urged the hotel staff to examine the vent, and the lady said, the presence of the odor is strong in the bathroom, but I cannot confirm nor deny the odor coming through the vent. At this point, the duration of the stay and the constant exposure to the strong odor throughout the night had me apprehensive about the possibility of having a positive urinalysis for marijuana if tested by my military unit. I reached out to my chain of command to inform them of my situation and to ask the proper steps for me to take to protect my integrity and 13 years of honorable service. My chain of command requested that I make a police report, request for the report produced by the staff (staff did not contact *** of the situation), and a written statement by the hotel manager clarifying that the issue of the smell of marijuana was before we arrived at the hotel. I notified the staff of required documentation and they replied, we will pass the information along as the hotel manager was not on the premises today (15th Dec) due to meetings all day. I filed a police report on hotel grounds (Report Number: 21-526619/December 15th, 2021), shared my police report number with hotel staff, and checked out (12:20 PM).The next day (16th Dec), I tried contacting the hotel manager several times by phone (8:34 AM, 12:37 PM, and 4:28 PM). On the first phone call, staff said she was unavailable and to try back again later. The second time, the staff informed me that she was still unavailable but was aware of the issue and my situation. The third time, I was told by hotel staff that the manager (*************************) is refusing to write any type of documentation on the matter as she cannot due to legality restraints. I then asked to speak with her directly over the phone to explain such legality restraints better. After being transferred, she (*************************) explained that she could not confirm nor deny that I did not partake in such illegal activity during our stay at their hotel. She then went on to say, I was not on the premises during the occurrence of these issues and had no prior knowledge of the smell of marijuana in the hotel rooms. I then responded to her comment, you had no prior knowledge of reports of the marijuana stench in your hotel rooms before our conversation right now? You are hearing this for the first time from me?. She responded, Yes, this is the first instance of me hearing about the smell of marijuana in several of our rooms. I then requested to speak with someone from corporate to discuss this situation. She responded, Nope, there is no one higher than me; there is no corporate entity for you to contact about this matter. The conversation then went on about her professional experience and opinion that the likelihood of secondhand smoke is improbable to show on a urinalysis test and therefore, should not have any concerns. She concluded by stating she would gladly speak with my chain of command about the smell of marijuana just in our room and left her contact information .Fortunately, I and my significant other (who wishes to remain anonymous) have negative test results for marijuana from a store-bought, at-home urinalysis test, which Id be more than happy to share with dated/time-stamped pictures. I find the lack of professionalism exhibited by the staff and, more so, the manager, *************************, disturbing. I am not fully aware of all hotel policies set at the Lotus, and correct me if I am wrong. I would assume the use of such drugs as marijuana (regardless of whether the user has authority to partake or not) is prohibited on hotel grounds and that such violations would be handled swiftly and appropriately upon knowledge. In hindsight, when first reporting the smell to the staff, I should have called the *** to investigate the source of the smell. I said this statement to *************************, and she responded, Yes, you probably should have. Is that not the responsibility of hotel staff and management? The first ****** taught to me about business management is that managers oversee the day-to-day operations of an establishment. My conclusion to this interaction is that ************************* is not managing the daily operations on that property. By potentially allowing hotel visitors to be put at specific risks and refusing to take responsibility for her inactions by denying knowledge of such issues. I find it difficult to believe that a business would not report or document such cases on their premises.