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Find a Location

All About Roofing Co., LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAll About Roofing Co., LLC

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2006

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    All About Roofing Co., LLC provides metal roofing, shingles roofing, roof repairs and maintenance services.

    Products & Services

    * Shingle Roofs
    * Metal Roofs
    * Roof Repairs
    * Chimney Repairs
    * Gutters
    * Gutter Guards
    * Snow Guards
    * Insurance Claims
    * 100% Financing
    * All Around Roof Maintenance

    Business Details

    Location of This Business
    661 Plaid St, Burlington, NC 27215-2217
    BBB File Opened:
    7/25/2006
    Years in Business:
    24
    Business Started:
    1/1/2000
    Business Incorporated:
    12/1/2010
    Accredited Since:
    8/1/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 3:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Jeremy Lee, General Manager
    • Ms. Michelle Wyrick, Office Manager
    Contact Information

    Customer Contact

    • Ms. Michelle Wyrick, Office Manager
    Additional Contact Information

    Fax Numbers

    • (336) 524-8649
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 2/28/23 I signed a contract for replacement windows for my home. On 03/15/23 I emailed to get the status on the windows and got no response. On 03/21/23 I again emailed as to the status of the windows and was told the manufacturer had stated it would be one to at most two weeks before they were ready. On 03/30/23 I received an email stating that the supplier had reached out to All About Roofing stating that the windows would not be ready for another 2-3 weeks. On 04/19/23 I emailed to check the status of the windows. On 4/19/23 I received an email stating that the windows were due into the supplier on 04/28/23 and that they were planning to install on 05/01/23. On 04/26/23 I received an email stating the windows were in. On 05/01/23 Windows were delivered to my home and the installers notified my husband that they were 4" to big. On 05/01/23 I received an email stating that the install will not be done today due to issues with the material. In which I responded that the wrong size was ordered and I have waited two months. On 05/01/23 I received an email stating the company would arrive at my home between 9am-10am to get the correct materials to install the windows. On 05/02/23 Two workers showed up and sat in the truck approx.30-45 min. and then started unloading ladders and tools, I went outside and stated that I did not want them to start removing the old windows until the correct ones were delivered. I was told he was calling his boss. On 05/02/23 Another truck with windows and lumber arrived and I inquired what the wood was for as he was unloading, I was told because they had to build out the framing on the house to make the windows fit because they were not the correct size. I stated that I do not believe this is the correct procedure. I then received a call from the office stating that they did not want to install the windows because I was to difficult to deal with and the salesman called and began yelling that I am unhappy with everything.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Lorraine W

    1 star

    12/22/2023

    They lack in transparent communication and follow-up. I rearranged my vacation to be home for a repair to a section of my roof AAR did in 2021. This would have been their third time out to address this. I was told they would be out “Thursday or Friday” to address the issue. I called Thursday and was told I was on their schedule for that afternoon. A little after 3pm I called to see if anyone was going to show up. I was told they were delayed on a project, but would definitely be at my house the next day “after lunch”. I called at 2:30pm Friday 12/22 to be told they were still going to come out, the repair person was finishing up a porch build, but would definitely be out to my house today. 5pm - and a no show, with zero communication. I then see from a post earlier in the month on their Facebook page, that they will be closed from 12/25 to January 1. This would have been good information to communicate to me over the course of the conversations the last two days, but it was never mentioned. So just be warned, communication is not their strong suit. I want to believe they will make things right in a timely manner, but today, I’m doubtful.

    All About Roofing Co., LLC Response

    01/02/2024

    I do apologize that you felt a lack of communication from our office. We were trying everything in our power to get everyone taken care of before the holiday's which made Friday the 22nd a very busy day. I did call you on the 22nd to let you know that we would be out the next morning. We arrived on the 23rd as planned and completed your repair. I do apologize no one called you earlier on Friday and thank you for your patience and understanding throughout the holidays.

    Local BBB

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