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          US Home Exteriors has 1 locations, listed below.

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            Business ProfileUS Home Exteriors

            Windows
            BBB accredited business

            Contact Information

            2858 Rob Shephard Dr

            Burlington, NC 27215-9298

            Email this Business
            (336) 222-0176

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/2005

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            US Home Exteriors is a specialty home improvement company concentrating in environmentally friendly products. This company specializes in the installation and service of replacement windows, insulation, gutter protection and insulated siding.

            Business Details

            Location of This Business
            2858 Rob Shephard Dr, Burlington, NC 27215-9298
            Email this Business
            BBB File Opened:
            4/21/2005
            Years in Business:
            19
            Business Started:
            8/9/2004
            Business Started Locally:
            8/9/2004
            Business Incorporated:
            6/7/2004
            Accredited Since:
            5/1/2005
            Type of Entity:
            Corporation
            Business Management
            • Mr. Douglas Massey, President
            • Ms. Amy Cecil, Office Manager
            • Mr. Charles Yeh, Operations Manager
            Contact Information

            Principal

            • Mr. Douglas Massey, President

            Customer Contact

            • Ms. Amy Cecil, Office Manager
            Additional Contact Information

            Fax Numbers

            • (336) 222-0574
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/01/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            Signed the agreement on January 23, 2023 to fix the leaky gutter originally installed by the company's predecessor, Gutter Magic, 2004 to install Gutter Magic, a type of gutter guards. Although the original contract is "life-time" warranty, the company asked me to pay for the repair as the same spots repeatedly leaking. I agreed to pay and the company this time told me the repair should be good to stop the leak for 2 years. However, after 2 weeks, the same spots started to leak again. I repeatedly request to come back to fix via phone, email and from the company's website, the company never responded. Then, winter came. It is not the good time to fix. Now, I see the leaks are getting significantly worsened, leaving stains on the back faceboard. I want the company to fix the issue immediately before it causes structural damage or credit the money I paid and then, I can hire another company to fix.
            Read More
            Read 5 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Paul B

            06/24/2022

            I have lifetime warranty on covers for gutters against limb damage. Purchased from TN licensed company and have found out that us exteriors is not licensed in Tn anymore. Spoke with main office in North Carolina and was told that they have never shipped but will ship me the replacement covers. I have spoke with these people several times and has been a month since I spoke last. Now they won’t answer.

            Local BBB

            BBB® of Central and Northwest North Carolina

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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