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          Find a Location

          PENSCO Trust Company has 2 locations, listed below.

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            Business ProfileforPENSCO Trust Company

            Trust Company
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers self-directed IRA custodial and administrative services.

            Products & Services

            Trust Company

            Business Details

            This is a multi-location business.

            Find a Location

            PENSCO Trust Company has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              10/24/1991
              Years in Business:
              34
              Business Started:
              12/6/1989
              Business Started Locally:
              12/6/1989
              Business Incorporated:
              8/26/2011
              Type of Entity:
              Corporation
              Number of Employees:
              100
              Alternate Business Name
              • PENSCO Holdings, Inc.
              Business Management
              • Ms. Dimetra Pelekidis, Director of Institutional and Client Services
              • Mr. David Foxhoven, Vice President of Operations
              Contact Information

              Customer Contact

              • Ms. Dimetra Pelekidis, Director of Institutional and Client Services
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              0 Customer Complaints

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              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kathy m

              01/14/2023

              In December 2012, my husband (now deceased) and I purchased a real estate investment in ************** which we funded using monies from both of or *** accounts and a capital contribution from my savings. Since this investment contained *** funds, we were mandated to have it administered by a custodian, a function for which we selected, Pensco, now Pacific Premier Trust.The funds used were: 50% from my ***********************, 23% from my *** and 27% from savings.After the death of my husband in 2018, the *** accounts were combined in my name.Upon the sale of the property in November 2020, I requested that 73% of the funds realized from the sale be sent to the institution which holds my *** and 27% be sent to me. This 27% had already been taxed as regular income. The problem arose when PPT issued me a 1099R stating that the entire amount of funds realized in the sale were *** funds, meaning that the 27% sent directly to me were viewed as a withdrawal subject to taxation. Plees to PPT to issue a corrected 1099R were met with the demand that I put my request in writing in the from of an email. Such written request was sent on July 31, 2022 and I am still waiting for a response!The email was directed to **************************** my opinion Pacific Premier Trust has failed miserably in their role as a custodian and they have abdicated their fiduciary responsibility to me.Having kept detailed records of this investment, I was able, with the help of my accountant to obtain a ruling in my favor after about 18 months of correspondence,Deal with Pacific Premier Trust at your own risk!!

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