Customer ReviewsforHotwire

Whats sad is that there is no one willing to try and help! I booked a car since I was traveling for work and the issues I had to deal with! So first I book and choose the debit option. I know that most major retailers take credit cards, but because I choose debit I really didnt worry about it, until I got to the enterprise location. I was told any out of state customers are required to have a major credit card to the deposit. First when booking the enterprise car no where on there did it state that out of state individuals needed to bring a major credit card to get the car (since I picked debit) two I spent 80 dollars to go to the location to be told I needed to spend another 80 to go back and get my CC then to spend another 80 to go pick the car up on top of that spend 300 on a deposit while also paying 400 bucks to get the car? No one was willing to help! This is a class action lawsuit in my opinion since it wasnt on their website. No money reimbursed and no help! Please stay away because they wont help!

My daughter and I made reservations 6 months ago so we could get a better price, now that we are a couple of weeks before our travel, they canceled our flight. I had to call them four times in total to try to work with them. I finally booked at a different site. Will never use their service again.

My family and I had made a flight reservation from ********, ****** (***) to *******, ****** (***), with a layover at ************************************). Unfortunately, our flight encountered a total of four delays. Initially, there was a delay when departing from ********, followed by three subsequent delays during our layover in *********. As a result, we were unable to attend a significant family gathering, which happened to be a wedding.In an effort to address the situation, I contacted Hotwire customer service. However, after engaging in a conversation with a representative, I was placed on hold for an extended period of 27 minutes, only to then be unexpectedly disconnected. Such conduct is highly unprofessional and fails to meet the standards expected from a company when dealing with loyal customers. Moreover, considering the significant amount of money we invested, totaling over $1000, and the fact that the circumstances leading to our current predicament were beyond our control, it is disheartening to find ourselves stranded at the airport without any assistance from Air ******, the airline responsible for our flight, or the travel agent who facilitated our booking. Experiencing disconnection during our phone call further added to our frustration.Given the extreme frustration caused by this experience, I am compelled to reassess my future use of Hotwire's services. It is unacceptable for a company to accept payment and then leave customers stranded in a foreign country without any form of support. I firmly believe that being disconnected during a phone call is an undeserved treatment. Consequently, I intend to lodge formal complaints with relevant legal and regulatory agencies, as well as file a complaint with the Better Business Bureau to address this matter appropriately.

Please do not use Hotwire. The company will not advocate for their customer, will take your money and will not attempt to resolve issues that are not your fault. I was refused a car rental because I did not have my auto insurance card on me and my auto insurance company was closed. The company was ACE car rental and my rental was paid in advance. Hotwire refused to contact ***, refused to assist me with another rental and since the rental was paid in advance, refused to refund me my money. Lastly, I took the insurance out with Hotwire during my initial car rental because it was cheaper than my deductible. It makes no sense! I am out of almost $300.Please book directly through a rental car company that will not leave you with these concerns.

Hotwire advertised a deal on a "3.5 star hotel" but booked me into a place that had terrible reviews and had been in the local news for prostitution and corrupt management. The customer rep was able to get me out of the deal (with a fee) but someone really screwed ** in placing that hotel (a converted Holiday Inn) with other 3.5 rated national chain hotels. This is deceptive marketing and not acceptable.

I use hotwire extensively as a business traveler. I changed my card I use to a business card. When I went to book tonight I noticed the business card was not there. I then liked at the previous nights booking and they billed the wrong card. I asked them to change it and they said they couldn't? Really? That's not too much to ask for someone who books at least 2 to 3 nights a week? I guess I'll find another site to use. This is rediculous. It was their error.

We booked a Hot Rate car rental for a stay in Maui, ****** (*******) in May for our trip in October. Due to the fire that occurred in August, we ended up cancelling the trip as it didn't seem appropriate to travel there and we were unable to rebook in an area on the island that was not affected. Myself and the other members of my family that booked attempted to cancel and we were all told to call back with 72 hours of the original booked trip. I understand that I booked a hot rate but there was absolutely no effort for accommodation, not even a credit or attempt to move the reservation to a different rental location. Glad to know that they make no exceptions for "acts of God". I will never book through Hotwire or any ************* owned company again.

I recently booked a car reservation which I had to pay for at the time of booking. My flights changed and I tried to change my reservation to the new flight dates. Hotwire refused and graciously offered to book another car for my new flight dates. I lost $819.00 *************************

Recently I booked flight tickets for a funeral on ******* and failed since I am waiting for refund I am unable to use my card, hence my friend booked it on Hotwire. Found the same itenary as ******* with similar price. I received no email from Hotwire with itenary number but 2 emails from United and frontier. Soon after I received two more emails that my booking was canceled. I called up Hotwire and was connected to same overseas call center as ******* they could not find my booking because no itenary number from Hotwire. They were of no help. Finally I called the airlines and they said Hotwire canceled booking on its own. Now my friend have to wait for refund from ***** hours. Even though we did not loose money, it was bad experience during emergency. I also found that ******* and Hotwire both run by same company and same overseas call center. If you are booking for an emergency make sure the company is not owned by Expedia. They are known to cancel your booking on its own. Very unreliable. we had to wait for refund to purchase from another site hence had to ask a friend to pay for me. If you are traveling on emergency please dont book this site it will cancel on its own.

Dollar rental car. I rented a car on Sunday to be picked up on a Friday. I was booking this car for 10 days. I was out of state. It took me an hour to get to the rental car counter. At which point I was told they had no cars for at least six hours, and she didnt know when they would have any cars at all. she would not help me at all and just told me it was a corporate issue. Now Ive been on the phone with them and Im still not getting any help. It was also done through hotwire.com. Ive been told they will get back to me in 72 hours. This was over a $500 booking. Not happy about waiting at least 72 hours to get that kind of money back.