Business ProfileforSonoma Sterling Limousines, Inc.

Horrible business!!!! Very unprofessional! I rented a party bus on my Birthday 11/27/21 As soon as the bus arrived the bus driver told me the Bluetooth on the bus was Not working well and it would cut in and out Red Flag. One hour into the trip and the music would cut out every bump the bus would hit I called and complained. I was told From ******** (the manager) Thats they were sorry about the inconvenience that they could get me anouther party bus to replace the none working one and give me half off for the inconvenience he had to ride 3 hours with out any music! Then we had to wait outside in the cold for an hour while we waited on the bus that did work! 3 days later No call back No discount I call the office to ask whats going on. *** Bessetee (owner) answer the phone explaining that he is only going to discount 300 off the whole trip but add another hour on my **** because I had to wait for him for in hour in the cold while they switched busses. I told him your manager told me she going to give me half off my trip because I had no music for 3 hours of my trip. He said music or no music his service charges for transporting pepole. I told him I had the driver pull over an hour into the trip and call the office and ask for a refund or a new bus ******** said she would give me half off and a new ****. He said well Im not going to do that you got your ride and I can give you 300 dollars but mine that my original charge was **** he wanted **** because of the extra hour it took to switch busses. Told him I was going to have my lawyer contact him for that this is not how you run a honest business by telling pepole there getting half off so they can just finish there tour then charge there credit cards behind there backs without even speaking to me. He tells me to go with my lawyer and shove it up somewhere eles!!!! Horrible service.WATCH OUT FOR THIS BUISNESS. *** is a Thief and Shady guy to rent from!!!! Beware!!!!