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Find a Location

Jack James Towing Service has 1 locations, listed below.

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    Business ProfileforJack James Towing Service

    Towing Company
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/28/2014

    Years in Business: 56

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Jack James Towing Service provides heavy duty towing and recovery services.

    Business Details

    Location of This Business
    549 C St, Hayward, CA 94541-5027
    BBB File Opened:
    7/28/1999
    Years in Business:
    56
    Business Started:
    1/1/1968
    Business Incorporated:
    5/13/1968
    Accredited Since:
    1/28/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 0055678 for this business, issued by DMV Motor Carrier. The expiration date of this license is 12/31/2024.

    These agencies may include:

    DMV Motor Carrier

    1507 21st St

    Sacramento CA 95814

    (916) 445-1888

    http://www.dmv.ca.gov/portal/dmv/detail/mcs/mcs

    Type of Entity:
    Corporation
    Number of Employees:
    12
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Business Management
    • Mr. Dale Johnson, President
    • Mr. Alan Morec, General Manager
    Contact Information

    Principal

    • Mr. Alan Morec, General Manager

    Customer Contact

    • Mr. Alan Morec, General Manager
    Additional Contact Information

    Fax Numbers

    • (510) 581-2328
      Primary Fax

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On September 29, 2022 my **** ****** Corolla, ********** License Plate # ******* was towed by Jack ********************** Towing from in front of my home at ********************************************************* (as ordered by *******************) to their yard in ******* due to "expired tags". After paying the fee to release the vehicle I drove to the storage yard. Upon being led to my Corolla, I noticed damage to the front left bumper and side marker light assembly. It had been damaged after being picked up by an employee of Jack ********************** Towing. I asked the lot man how that could have happened, he said Id have to talk to the office and then offered me DUCK TAPE to hold the bumper on and marker light assembly in place to drive it home. I returned to the office on C Street to inform them of the damage to my vehicle and to inquire about insurance information for the company. I was told they did not have to give me any information because they are a CORPORATION and that in fact, I would need to tell my insurance company to call them to work it out. My insurance agent said they dont do that and that my policy would not cover the incident. The vehicle has been parked in my driveway ever since. I obtained two estimates for the repairs, one was $ ******** the other $ 1,820.92.My registration was actually CURRENT at the time of the tow (paid fees but could not pass smog). I had recently had approximately $1,200.00 worth of work done on the vehicle, had just purchased four new tires and was accepted into the *** Consumer Assistance program where I had an appointment on 10/1/2022 for an estimate on the emissions problem causing the vehicle to not pass smog test. I missed that appointment and have been unable to continue the repairs to get the vehicle back on the road due to this accident.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Saad B.

    1 star

    01/13/2023

    These guys are the biggest scums on the planet. They towed my car per ************************* for my license plate being expired. And the only reason that was happening is because my car was parked in from of my friends house cause he was working on it. So I contacted them the very first day it was towed and since my car is under my sisters name they said I needed her. The only problem was that she was in ******* and when she came back after two weeks the car being towed she got Covid and was ordered by her doctor to quarantine. While all that was happening I kept in contact with them and they assured me that its fine that they will help me even after the 30 days expires that this is natural events and that I am not in control. After hearing that I was rest assured that they really wanted to help??????? little did I know that they had bad intentions from the get go. Make a long story short when my sister finally got better it was another 2 weeks and couple days over the 30 days deadline, mind u I was always reaching out and informing them of the situation and again they gave me a impression that it would be ok that they would work with me. I spoke to ****************** and two different females one older and one was younger. All of them told me similar things on how I shouldnt worry and just call in when my sister is feeling better. So the day when my sister finally feels better, I called them to let them know they actually laughed at me and said that my car was already under lien proceedings and that Im no longer the ownerat first I thought they we just playing a joke on me so I kinda laughed too and advised them that I was on my way with my sister to take my car out. So they said it again he ***** you lost your car and that Id be wasting my time if Id showed up. Guys when I heard that my whole world came crumbling down. Now I know its just a material thing and can be replaced but if yall only new the amount of money and all the extras I had invested into it.

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