Business ProfileforBig O Tires

I am disputing a charge from Big O Tires on 09/20/2021 for $400 on the grounds that I was unfairly charged by this company to fix damage incurred to my vehicle by their staff. My invoices show that I was charged an adjusted $400 to change my rear brake shoes and drumsa discount amount that I was offered as my only option to fix the damage caused to my vehicle by ************ Photo shows my old brakes returned to me with life in them. On 09/16/2021 I brought my ****** Forester into Big O Tires in ********, ** for a free inspection on the remaining life of my brakes. Upon pick up, the staff told me that my front brakes were at 50% life. My rear brakes couldn't be conclusively inspected because staff had not been able to get the brake drums open--they were unable to tell me if I needed new rear brakes. They stated that if I wanted them inspected theyd have to break my drums open. I declined and drove my vehicle home, less than a mile away. When I next drove my car on Sunday 09/19 I noticed that there was a scraping sound coming from the rear drivers side that got louder with use of brakes. Upon inspection I found fresh tool marks on damaged brake drums. I brought it back to Big O on Monday morning.Management verbally admitted there was no rear end scraping and that the brakes had been in good operating order when I first brought the car in, offering to re-inspect it. This time they conclusively told me I needed to have my rear brakes redone and quoted me $536. I expressed dissatisfaction to management for having to pay to fix what had been in good working order when I brought it in; so he discounted me to $400 as my only option for getting my vehicles braking system back to working order. Because the car was no longer safe to drive with the brakes compromised, I was not able to to take it to another shop and coerced into paying for the repairs. I called Big O corporate for a resolution on 12/16/2021, they gave me a reference # but no one contacted me back.