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Find a Location

Big O Tires has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Big O Tires

      1845 Contra Costa Blvd Pleasant Hill, CA 94523-3304

      BBB Accredited Business

    Business ProfileforBig O Tires

    Tire Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/14/2022

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Big O Tires offers automotive repair and tires.

    Products & Services

    This company offers retail tire dealer service, installation and repair, and related auto repair service

    Business Details

    Location of This Business
    1845 Contra Costa Blvd, Pleasant Hill, CA 94523-3304
    BBB File Opened:
    12/16/2013
    Years in Business:
    9
    Business Started:
    4/8/2015
    Business Incorporated:
    4/8/2015
    Accredited Since:
    4/14/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 280340 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 5/31/2024.

    These agencies may include:

    Bureau of Automotive Repair

    10240 Systems Pkwy

    Sacramento CA 95827

    (855) 837-7985

    http://www.dca.ca.gov/consumer/wll.shtml

    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    10
    Alternate Business Name
    • Big O Tires #005263
    Business Management
    • Mr. Brian Kupferman, Owner
    Contact Information

    Principal

    • Mr. Brian Kupferman, Owner

    Customer Contact

    • Mr. Brian Kupferman, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: A buyer’s guide to purchasing tires

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/08/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Repair done in the amount of $509.50 charged to ********** credit card. Was supposed to be interest free if paid off in six months. Charged interest 1st month. Called ************ Card was told to contact Big O Tires in **************** ******** to correct, they did not process the charge as interest free. Called GWS store was told to call the credit card company. When I refused they said to call for balance and they would correct. They got my phone number from caller ID when I called and when I called back was put on hold for 15 minutes, hung up and called back again and they just let it ring. I called corporate Big O ************ asked me for zip code for GWS store, I did not have it, explained I live in different town. When I insisted they look it up I was asked "Is ******** in *****************?" I was so frustrated I said I would just pay the card off and contact BBB so this does not happen to someone else. They should be discredited for saying charges are interest free and then turn around and charge it anyway.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brigette H

    1 star

    04/22/2022

    If I could leave a negative rating I would. Bought 2 new front tires from the ******** Drive location, left tire had to be replaced. Not a problem. low tire light still on. Went back in, asked them about it, told me to drive it, it would go off. Less than 20 minutes later the right front tire went flat. Took more time off from work, paid to have it towed it BACK to them, only for them to tell me that they could not help me and refused to even look at it, half an hour before closing time. I even called them ahead of time to let them know. Guy at register said he was a part timer and refused to get anyone else who could help me. All the while there was someone who worked in the garage the whole time. The store was completely void of any other customers who would have been ahead of me. Horrible experience, horrible customer service. I have never, ever been treated so rudely anywhere. I understand people make mistakes but make it right with the customer, or at least pretend like youre concerned and apologetic, not like I was an inconvenience. Horrible is an understatement.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

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