Business ProfileforWorks Plumbing and Rooter, Inc

On 7/19 I called Works Plumbing to handle a clogged sink. I reported water dripping out of the garbage disposal and the sink not draining. A technician, *****, came and presented three options: premium, moderate option, and the economy. He did not go into any detail about premium option, said moderate involved jetting/flushing the line, and the economy was snaking the line. I told him that it was very odd that he is not making a recommendation on his expertise, but rather giving me options without telling me what would resolve the problem. I again asked about the garbage disposal leaking and he said that was not the problem, it was just overflowing. Because I felt I had no other choice since no other plumbers I had called were available I authorized the economy option. He said he would check with his boss and get a 10% discount authorized for a total of $475. I said that seemed very high for 20 minutes worth of work and no parts needed, but relented. I again asked him about the garbage disposal and he said that was not the issue. ***** completed the work, tested the system superficially, said it was resolved, charged my card and went on his way. The next morning, 7/20, I saw big puddle under sink. Water was dripping from disposal. I asked them to come look as they swarrantied for 30 days. A manager - *** and a technician came out. *** said it was the garbage disposal and said the technician yesterday should have known. He said the charge would be $880 to replace the garbage disposal. He offered a 10% discount, then I said that was not right, that the work the previous day was not accurate, then he offered 25% and we want back and forth until he credited the previous day to bring down to $506. There's still a drip under sink! I called on 7/21 and they promised they would return that day, gave a 4 hour window and didnt after multiple calls. At this point I do not trust them to resolve issue. Invoice ******** states cabling of 100 ft, ***** toid me he only went 15.