BBB Business Review

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This business is not BBB accredited.

Canine Trackers

Phone: (877) 511-8917 View Additional Phone Numbers 495 Bellevue Avenue, Daly City, CA 94014

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Canine Trackers provide a wide range of products, including humane electronic training products and earth-friendly pet houses and items. Our categories are: DOGS, CATS, HORSES, SMALL ANIMALS, and REPTILES. We also include pet education articles.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Canine Trackers include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Canine Trackers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 08, 2013 Business started: 06/30/2011 Business started locally: 06/30/2011
Type of Entity

Sole Proprietorship

Business Management
Ms. Melinda De Los Santos, Owner
Contact Information
Principal: Ms. Melinda De Los Santos, Owner
Number of Employees


Business Category

Pet Supplies & Foods - Retail

Refund and Exchange Policy
At Canine Trackers, we carefully select merchandise with which we know our customers will be pleased. But, if upon viewing the merchandise, a product does not meet with your satisfaction, simply print the customer service form below, complete it, and return it within 30 days along with your package according to the return policies published on our order/return information page.

Please call the service center for a Return Authorization and instructions for where to ship the item (particularly large cages or crates), as some ship from and must be returned directly to the manufacturer's shipping center instead of us. Please call 877-511-8917 Monday through Friday 8:30am to 5:00pm.

Your credit card will be credited for any refund due you in approximately 14 days after the receipt of the merchandise. If you are requesting a replacement, you can expect it to be shipped within 3-5 days after your return is received. Items listed as BACK-ORDERED on your receipt have NOT been charged. They will be charged at time of shipping. Items listed as OUT OF STOCK have NOT been charged and must be re-ordered by our customer at a later date. We apologize for any inconveniences these might cause. DEFECTIVE merchandise will be replaced with identical product.

CANINE TRACKERS CANNOT take returns on special orders, personalized items, books, videos or CD's. Also, due to Federal law, we will not be able to accept returns on vaccines and prescription items.

Please click here (on our website) to download "Return Merchandize Authorization Form".

When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling*), whichever you prefer. (Please allow 10-21 days for credit issue)

* Items which were shipped by free shipping will be charged normal shipping charges upon their return.
* Items shipped directly from the warehouse of a manufacturer (usually wire crates, car barriers and grooming tables and accessories), will incur a 25% restocking fee upon their return.

Alternate Business Names
Parajon Enterprises Parajon Enterprizes
Products & Services

This company offers online retail pet supplies: DOG & CAT Training Products, Dog Backpacks, Heated Pet Houses & Beds, POND Filters, Heaters & Pumps, REPTILE & FERRET Cages, HORSE Supplies, PET Doors, Gates, & BIRD Supplies. Major Brands. Guaranteed.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.