This business is not BBB accredited.
Phone: (877) 511-8917 View Additional Phone Numbers 495 Bellevue Avenue, Daly City, CA 94014
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Canine Trackers provide a wide range of products, including humane electronic training products and earth-friendly pet houses and items. Our categories are: DOGS, CATS, HORSES, SMALL ANIMALS, and REPTILES. We also include pet education articles.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Canine Trackers include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
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Type of Entity
Business ManagementMs. Melinda De Los Santos, Owner
Number of Employees
Pet Supplies & Foods - Retail
Refund and Exchange PolicyAt Canine Trackers, we carefully select merchandise with which we know our customers will be pleased. But, if upon viewing the merchandise, a product does not meet with your satisfaction, simply print the customer service form below, complete it, and return it within 30 days along with your package according to the return policies published on our order/return information page.
Please call the service center for a Return Authorization and instructions for where to ship the item (particularly large cages or crates), as some ship from and must be returned directly to the manufacturer's shipping center instead of us. Please call 877-511-8917 Monday through Friday 8:30am to 5:00pm.
Your credit card will be credited for any refund due you in approximately 14 days after the receipt of the merchandise. If you are requesting a replacement, you can expect it to be shipped within 3-5 days after your return is received. Items listed as BACK-ORDERED on your receipt have NOT been charged. They will be charged at time of shipping. Items listed as OUT OF STOCK have NOT been charged and must be re-ordered by our customer at a later date. We apologize for any inconveniences these might cause. DEFECTIVE merchandise will be replaced with identical product.
CANINE TRACKERS CANNOT take returns on special orders, personalized items, books, videos or CD's. Also, due to Federal law, we will not be able to accept returns on vaccines and prescription items.
Please click here (on our website) to download "Return Merchandize Authorization Form".
When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling*), whichever you prefer. (Please allow 10-21 days for credit issue)
* Items which were shipped by free shipping will be charged normal shipping charges upon their return.
* Items shipped directly from the warehouse of a manufacturer (usually wire crates, car barriers and grooming tables and accessories), will incur a 25% restocking fee upon their return.
***THANK YOU FOR YOUR COMPLIANCE AND UNDERSTANDING. YOUR BUSINESS IS IMPORTANT TO US.***
Alternate Business NamesParajon Enterprises Parajon Enterprizes
Products & Services
This company offers online retail pet supplies: DOG & CAT Training Products, Dog Backpacks, Heated Pet Houses & Beds, POND Filters, Heaters & Pumps, REPTILE & FERRET Cages, HORSE Supplies, PET Doors, Gates, & BIRD Supplies. Major Brands. Guaranteed.