Business ProfileforAmerican Van Lines Relocation Division

My name is *********************************** and I recently relocated from ************ to *************. I had signed a contract with ************************************************* to move my furniture and paid a deposit of $2,678.00 for job ID *******. The moving company had several weeks to deliver my personal contents and provided a delivery window from 3/1/22 to 3/23/22 on contract. I was assured that per the contract, my belongings will arrive within the delivery window. I called weekly to follow up on the status of the delivery and was told the driver was ill and the job was outsourced to a third party (I was never told that my belongings would ever be in the hands of a third-party moving company at the time I signed the contract). At this point I was unsure as to where my furniture was and who was storing it. I went back to previous emails from the driver and found a phone number that was associated with the third-party (******************.). My significant other got in contact with the third-party mover to confirm my furniture was at their location and never heard back from ************************************************* with updated information. The third-party mover gave an estimate of a delivery date of 3/25/22 or 3/26/22. However, after a phone call to confirm, we were told the furniture will most likely arrive the second week of April as their driver had to travel to LA to complete a pickup prior to traveling cross country.  At this point there was no effort on ************************************************* to provide updates so I called to update and they stated if *****************. could not get a truck out, they would send one of their drivers the following week to deliver my furniture.  They stated they would call back to discuss compensation by Friday 3/25/22. There continued to be no phone call from ************************************************* by 3/25/22.  Another call was made on 3/29/22 to ************************************************* to speak to a supervisor as an attempt to escalate my complaint and follow up to compensation & resolution. I spoke with a supervisor who assured me she will follow up with me whether or not she gets a hold of the third-party mover on 3/29/22 and she has yet to follow up. I had to follow back up with ************************************************* for an update on 4/1/22 and they reached out to the dispatcher at the third-party mover for an update. The latest update that I have received is that the third-party mover is delayed further and will not ship out from ********** until 4/5/22.
At this point I am residing in an apartment in **********, ************** without any furniture.  I have no contents and had to purchase towels, pillow, blankets, some cookware, TV, a bed and chairs.  I work full time at home and have no place to sit and complete my job and had to find other alternatives outside my apartment.
As a consumer, I am extremely disappointed that I had paid an initial deposit of $2,678.00 and my furniture remains in ********** and I had to put money out to purchase items I already have packed up. I am requesting my furniture to be delivered as soon as possible, but also requesting half of my initial deposit of $2,678.00 be returned for the expenses accrued of not having my furniture (purchase of a bed, furniture, chairs, cookware) as well as I will not pay the remainder of the total quote.  I am reaching out to you (Better Business Bureau of ********) to assist in resolution of this problem and avoid small claims court.
Please start a dispute for me & reach out to my email ********************** if you have any questions. For your reference, I have attached the signed contract from *************************************************.  I can be reached at ************.
Thank you,