Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Land Home Financial Services, Inc.

Find a Location

Phone: (800) 672-9470 Fax: (925) 676-7038 View Additional Phone Numbers 1355 Willow Way Ste 250, Concord, CA 94520 http://www.lhfs.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Land Home Financial offers diversified funding options to homebuyers, mortgage brokers, builders, manufactured/modular home and real estate agents. Built on knowledge, commitment and trust since 1988.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Land Home Financial Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Land Home Financial Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 19 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Land Home Financial Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 11, 1989 Business started: 03/18/1988 Business started locally: 03/18/1988 Business incorporated 03/18/1988 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Real Estate
1515 Clay St Ste 702, Oakland CA 94612
http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=
Phone Number: (510) 622-2552

Type of Entity

Corporation

Business Management
Ms. Angela Warren, VP of Business Development, Community Relations Ms. Joyce Ligon, VP of Retail Sales Mr. Ryan Smith, PR & Communications Director Mr. Brad Waite, President
Contact Information
Customer Contact: Mr. Ryan Smith, PR & Communications Director
Principal: Ms. Angela Warren, VP of Business Development, Community Relations
Number of Employees

200

Business Category

Mortgage Brokers Mortgage Lender Financial Services Loans Real Estate Loans

Alternate Business Names
Land Home Fianancial Services
Products & Services

Wide Array of Product Offerings with Competitive Rates
* FHA/VA
* Reverse Mortgages
* Manufactured Home Loans
* High Balance
* HomePath®
* USDA
* Jumbo Non-Conforming
* Unlimited LTV HARP 2.0 direct lender
* Construction

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.