Business ProfileforRob Sykes - CMG

We have a mortgage with CMG on a property, **************************************. We sold the property and closed on 3/19/2024. We used Reliable Title for the closing. They disbursed a check to pay off our mortgage in its entirety in a prompt manner. CMG still has my online account showing that I not only haven't paid off my mortgage, but now have a late payment of April 1, 2024. I called and the human I finally spoke with checked to see what was going on and said that no payoff check had arrived. I then followed up with Reliable Title and they have proof the check was received by CMG. CMG hasn't presented the payoff check to be cashed! I know this because Reliable Title knows CMG hasn't deposited the check as the funds haven't left the account. I am a tax accountant and it is beyond belief that any company would be so incompetent or cavalier with any funds, but especially a check for over $160,000! I have never been late on a payment and my credit is impeccable. Their failure at their fiduciary responsibility is astounding and extremely disconcerting.