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Find a Location

Mancini's Sleepworld has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mancini's Sleepworld

      599 Hawthorne Place Livermore, CA 94550

    • Mancini's Sleepworld

      7850 Dublin Boulevard Dublin, CA 94568

    • Mancini's Sleepworld

      1000 Sunvalley Boulevard Concord, CA 94523

    • Mancini's Sleepworld

      1450 Van Ness Avenue San Francisco, CA 94109

    • Mancini's Sleepworld

      30970 Courthouse Drive Union City, CA 94587

    Business ProfileforMancini's Sleepworld

    Mattress
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.27/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers bed, mattresses and bedding material.

    Business Details

    This is a multi-location business.

    Find a Location

    Mancini's Sleepworld has 20 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mancini's Sleepworld

        599 Hawthorne Place Livermore, CA 94550

      • Mancini's Sleepworld

        7850 Dublin Boulevard Dublin, CA 94568

      • Mancini's Sleepworld

        1000 Sunvalley Boulevard Concord, CA 94523

      • Mancini's Sleepworld

        1450 Van Ness Avenue San Francisco, CA 94109

      • Mancini's Sleepworld

        30970 Courthouse Drive Union City, CA 94587

      Headquarters
      599 Hawthorne Place, Livermore, CA 94550
      BBB File Opened:
      8/19/1998
      Years in Business:
      53
      Business Started:
      6/1/1970
      Business Started Locally:
      6/1/1970
      Type of Entity:
      Corporation
      Number of Employees:
      150
      Alternate Business Name
      • Mancinis Sleepworld
      Business Management
      • Mr. Scott Surface, District Manager Northern Region
      • Mr. Randy Mancini, President/Owner
      Contact Information

      Principal

      • Mr. Randy Mancini, President/Owner

      Customer Contact

      • Ms. Monica Patterson, Owner
      Additional Contact Information

      Fax Numbers

      • (925) 456-6440
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Shopping for a mattress? Do your research

      Customer Complaints

      27 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/03/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We bought an Heirloom brand mattress that was way too soft. So we went to exchange it a few weeks later since they allowed 120 day guarantee. Our salesman told us that you only get to return or exchange one time. So I told him that since we are unsure about what mattress will be right for us, that maybe I will just return it then, and go buy from Tempurpedic direct so I can get their 90 day trial. So he then said nevermind, since I am buying a Tempurpedic now, I will get another 90 day trial.Well a couple months later this mattress is not right for us and we went to exchange it and were told by the store manager that the 90 day rule does not apply.We tried discussing further but were quickly accused of being dishonest and the store manager would hardly even talk to us about it. We were told that their region manager would call us to discuss; but he never called and doesnt return my calls.At one point I was talking with the store manager and I was concerned that we needed to resolve this before the 90 days was up, and he confidently said that doesnt matter since they dont do the 90 day trial on Tempurpedic. Then once the 90 days past, he used that as a partial excuse, saying that sometimes they can do that but we are past that now; even though my discussions started before the time period was up.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Juan P

      2 stars

      03/31/2024

      Never buy a bed at *********!! It was our first time buying a bed from a dealer. My fiance and I went in looking for a new bed to the new **** store and "**" the manager was helping **. We told Mo that we previously had an avocado green mattress, with a pillow top. I was interested in a helix mattress, after looking a while and not finding anything we really liked, ** recommended an "Aireloom" mattress, telling us it was the best mattress and also the highest price tag! He ended up talking us into getting the mattress one because he told us it came with some luxury sheets and a free luxury pillow. It sounded good to us at the moment, we went ahead and went with the Aireloom "luxury firm" and that's where our nightmare begin. Right away We had problems, our sheets were delivered with a hole, and the sheets felt very cheap! The pillows were also super tall, he never told us that if you were shorter you needed the short version of the pillow. He went ahead and reordered the new sheets and we never picked them up because they were such bad quality! We got our bed, and the first week I called Mo to tell him I was an extreme pain! He talked us into keeping it saying that the bed would get better, but it never did! I have fibromyalgia, he told my fiance he would have never sold me the bed if he knew I had fibromyalgia. After doing a lot of research I found out the bed wasn't for side sleepers, we told him we were slide sleepers! He knew what bed we had in the past the avocado and it was a pillow top, he should have been able to recommend a better bed. After complaining and demanding for an exchange, ** agreed to exchange with our original bed the avocado mattress. The day the delivery guys came to pick the bed up to do the swap, there was a ********************* from a turmeric supplement that fell on the bed! The delivery guys took a picture and refused to take the bed and do the exchange! Now I'm in excruciating pain stuck with a $6,000 bill! I'm looking for a lawyer as we speak!

      Local BBB

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