BBB Business Review

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BBB Accredited Business since

Inflection

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Phone: (888) 776-4544 Fax: (402) 238-3254   View Additional Email Addresses http://www.peoplesmart.com View Additional Web Addresses


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Description

This company offers people search engine services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Inflection meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Inflection include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 320 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

320 complaints closed with BBB in last 3 years | 29 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 180
Billing/Collection Issues 19
Delivery Issues 11
Guarantee/Warranty Issues 24
Problems with Product/Service 86
Total Closed Complaints 320

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Inflection
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 22, 2011 Business started: 05/08/2007 Business started locally: 05/08/2007 Business incorporated 05/08/2007 in NV
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Michelle Steinbeck, Director Member Services Mr. Philip Wiens, Member Services Supervisor
Contact Information
Principal: Ms. Michelle Steinbeck, Director Member Services
Customer Contact: Mr. Philip Wiens, Member Services Supervisor
Number of Employees

210

Business Category

Internet Services Search Engine Optimization Services

Service Area
This business service area covers: Worldwide
Alternate Business Names
Email Finder Free Phone Tracer GoodHire, LLC Identity Inflection Company, LLC People Verified PeopleSmart PeopleSmart.com Phone Detective VinCheckPro
Additional Information

Complaints processed by BBB show confusion when subscribing to a report plus free trial and then cancelling the trial. Complaints also state that despite being a subscriber certain services cost extra.

Consumers should understand that when choosing a "report plus free trial" the report itself is not free, the 7 day trial is free and if you cancel the trial you are still obligated to pay for the initial report.

BBB also suggests reading the "offer terms" that state what is excluded in each membership; that you will be charged even if no criminal report is found, and that you will automatically billed if you do not cancel during the trial period.

Inflection has requested that consumers call the company before filing a complaint with BBB.





Customer Review Rating plus BBB Rating Summary

Inflection has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.