BBB Accredited Business sinceFind a Location
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This company offers people search engine services.
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A BBB Accredited Business since
BBB has determined that Inflection meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Inflection include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 320 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||86|
|Total Closed Complaints||320|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Michelle Steinbeck, Director Member Services Mr. Philip Wiens, Member Services Supervisor
Number of Employees
Internet Services Search Engine Optimization Services
Service AreaThis business service area covers: Worldwide
Alternate Business NamesEmail Finder Free Phone Tracer GoodHire, LLC Identity Inflection Company, LLC People Verified PeopleSmart PeopleSmart.com Phone Detective VinCheckPro
Complaints processed by BBB show confusion when subscribing to a report plus free trial and then cancelling the trial. Complaints also state that despite being a subscriber certain services cost extra.
Consumers should understand that when choosing a "report plus free trial" the report itself is not free, the 7 day trial is free and if you cancel the trial you are still obligated to pay for the initial report.
BBB also suggests reading the "offer terms" that state what is excluded in each membership; that you will be charged even if no criminal report is found, and that you will automatically billed if you do not cancel during the trial period.
Inflection has requested that consumers call the company before filing a complaint with BBB.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview