Business ProfileforZynga, Inc.

Zynga runs an illegal gambling game targeted at children called ****************** However, it is worse than that, usually when you ******, the prize at the end is real but Zynga has falsely advertised the abilities of the characters paying customers can get if they do hit the jackpot. The game is a simple 3-match style of game using 5 different color tiles. Tiles do damage to opponents but by far most damage is done through your hero's special skills. In order to keep making money, Zynga pumps out new heroes with better stats for customer to spend gems on. Gems cost real money. Every time gems are spent you receive a random hero and Zynga tells you upfront you only have .5-2% chance of getting the best heroes - the ones you are actual paying for - just like a lottery.The stats for heroes have 4 key ingredient - attack, defense, health, and mana (the speed at which the hero can use their special skill). Consistently, magically opponents slow and very slow heroes will be able to complete their special skill first before fast or even very fast heroes. In addition, attack and defense stats legitimately mean nothing as significantly weaker opponents regularly kill much stronger heroes or the damage done by them is 2 to 3x as more. I have asked for the mathematical breakdown to explain results, the devs can't produce them.When customer service is contacted, players are directed to go to what is really an unmoderated forum where fanboys attempting to justify their big spends bully anyone who raises a concern. Zynga also encourages devs play the game, a true conflict of interest (why would any dev fix an issue that would weaken their team?). When BBB complaint is filed you will be contacted by someone who promises to look into your issue. A week later they will say they are working on it and then you will never hear from them again in hopes that you will forget to update your complaint or calm down about the issue so they maintain their fraudulent A rating.

Hi ***** We received your comments through our Better Business Bureau review dashboard. I appreciate your honest feedback on the Empires and Puzzles game. We have sent you an email regarding your concern. Your case number is ******** NL.