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Find a Location

Perfect World Entertainment has 1 locations, listed below.

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    Business ProfileforPerfect World Entertainment

    Online Gaming

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Perfect World Entertainment offers online games, specializing in immersive free-to-play MMORPGs.

    Business Details

    Location of This Business
    101 Redwood Shores Pkwy STE 400, Redwood City, CA 94065-1180
    BBB File Opened:
    4/27/2011
    Years in Business:
    16
    Business Started:
    12/28/2007
    Business Started Locally:
    12/28/2007
    Business Incorporated:
    12/31/2007
    Type of Entity:
    Corporation
    Number of Employees:
    101
    Business Management
    • Mr. Alan Knoepfel, Billing Manager
    • Mr. Bryan Huang, CEO
    • Mr. Aaron Bamblett, Senior Manager, CS
    Contact Information

    Principal

    • Mr. Bryan Huang, CEO

    Customer Contact

    • Mr. Aaron Bamblett, Senior Manager, CS
    Additional Contact Information

    Fax Numbers

    • (650) 593-3543
      Primary Fax

    Email Addresses

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have been getting harassed by a specific player in PWI for the last 3 years, his name is WithPleasure, it used to be BigBlock. He has continually threatened my life, said my personal info in world chat, said lies that I'm a pedo, says racial slurs, makes fun of me being bald, would stand directly on top of me on his mount and is stalking me by always being in my T screen almost everywhere I go in game. He used to rent a room from me from 2012-2014. One 4th of July in 2014, the apartment complex we lived in had a parking lot party and his girlfriend tried to have *** with me and I turned her down. I have attached a message he sent me from ******** explaining how he knew his girlfriend came on to me and how I am a good friend and he was apologizing for what happened. That message was sent in 2018, 2 years before he started harassing me in world chat and in my private messages. He knows I did the right thing and didn't have *** with his girlfriend, but he has some mental problem or something because he started harassing me in 2020 even though he knew I didn't do anything wrong to him and hasn't really stopped since. I even had to move out of my home town to get away from him. I have even filed a complaint at the local sheriff's department in 2021 for his death threats to me. PWI is the only way he knows of contacting me and PWI has done almost nothing to stop him from doing so. I have had all I can take of this harassment and I think the only way to make it stop is for me to quit playing PWI, which would **** due to playing it for 14+ years and having more than $30,000 invested in to it. That's a lot of money to just say good bye to, even if it's just pixels in an online video game. This harassment has gone on for long enough and I need to try and find a way to make it stop. If I have to quit playing PWI to get away from this guy, I would like a full refund of every cent I spent on this game. I have dozens of screenshots but they won't download. Please contact me.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ryan F

    1 star

    12/24/2021

    I have been playing online games for over 20 years. I have dealt with "customer support" from time to time with an array of issues. I would say about 60%- 70% of the time support is willing to fix the issue or work with you on it in some way. This is NOT true with Arc/ PWE support. It does not matter if it is a game bug, game glitch, player mistake, or another form of issue. They simply do NOT care. Most replies do seem either automated or very bad ****** translation. Meaning they do not speak English and translated your ticket to their language and then back to English. Which makes alot of sense in their replies being so wrong and inaccurate. It is a fun game, or used to be. But Support, with their lies and clear lack of caring, makes this game not fun. I have spent money on Neverwinter in the past but i will not anymore. As said below by others, neverwinter will add items or things to use only to make them worthless later. Then turn around 6 months to a year later and bring new items back that did the same thing they removed. It seems to me that the developers are either all very stupid and have never actually played a game before or it is their business model to trick people into spending money over and over. Hoping no one ever sees the scam for what it is. I wish Arc / Perfect world would make a better product, test it better, and have better support, but they clearly do not care at all because there are thousands of players and most dont see what is being done to them.

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