Business ProfileforValley Comfort Heating and Air

We called Valley Comfort and Heat when I wall heater stopped working. A technician came out and said the ignitor was the issue. We payed the service fee and set another installation appt. The technician recommended getting a new heater and said this brand "was old, and not around anymore, hard to get parts for." He was able to get an ignitor and installed it. Since the heater still did not work he said it was the gas valve and told us "just get it on Amazon since I can't find it and call us to install it." After talking with the manager *****, we decided to get a second opinion. Action Plumbing and Heat came out and said this brand is actually still around and the heater itself is in good working order. Upon installing the new gas valve, the said the newly installed ignitor was not installed properly and that was the reason it did not work. They installed a new ignitor since the one installed by Valley Comfort and Heat was not operable. The heater now works very well. In addition, when Valley initially installed this ignitor and the heater continued to not work he left it in there and did not give us the option of having it removed. We still have the ignitor and notes from Action stating that this was improperly installed. I called to ask to speak with ***** and explained the situation. He said he would call me back, I never heard back form him. I tried daily and he was always "out of the office" and never returned my calls.