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BBB Business Review

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BBB Accredited Business since

Servpro of Fairfield

Phone: (707) 207-0122 Fax: (707) 207-0120 5130 Fulton Dr Suite I, Fairfield, CA 94534

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers fire and water restoration services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Servpro of Fairfield meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Servpro of Fairfield
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 08, 2009 Business started: 05/01/2009 Business started locally: 05/01/2009 Business incorporated 05/07/2009 in CA
Type of Entity


Business Management
Mr. Tom Swain, President Kelly McLean, Treasurer
Contact Information
Principal: Mr. Tom Swain, President
Number of Employees


Business Category

Fire Damage Restoration Water Damage Restoration Mold & Mildew Inspection/Removal/Remediation Cleaning Services Carpet & Rug Cleaners Duct Cleaning

Alternate Business Names
KTS Professional Services, Inc.
Products & Services

Residential Services:
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Storm Damage Restoration
Cleaning Services
Building Services

Commercial Services
Commercial Water Damage Restoration
Commercial Fire Damage Restoration
Commercial Mold Remediation
Commercial Cleaning Services
Commercial Storm and Major Events


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.