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Find a Location

myFICO has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • myFICO

      200 Smith Ranch Rd San Rafael, CA 94903-5551

      BBB Accredited Business
    • myFICO

      301 Marquette Ave Ste 3200 Minneapolis, MN 55401

    • myFICO

      181 Metro Dr #600 San Jose, CA 95110-1317

    Business ProfileformyFICO

    Financial Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    51 complaints closed in last 3 years

    20 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/25/2010

    Years in Business: 74

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    myFICO offers credit information products that help consumers understand, protect and improve their credit rating.

    Business Details

    This is a multi-location business.

    Find a Location

    myFICO has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • myFICO

        200 Smith Ranch Rd San Rafael, CA 94903-5551

        BBB Accredited Business
      • myFICO

        301 Marquette Ave Ste 3200 Minneapolis, MN 55401

      • myFICO

        181 Metro Dr #600 San Jose, CA 95110-1317

      Location of This Business
      200 Smith Ranch Rd, San Rafael, CA 94903-5551
      BBB File Opened:
      5/17/2001
      Years in Business:
      74
      Business Started:
      1/1/1950
      Business Started Locally:
      1/1/1950
      Business Incorporated:
      1/13/2003
      Accredited Since:
      10/25/2010
      Type of Entity:
      Corporation
      Number of Employees:
      1300
      Alternate Business Name
      • Fair Isaac Corporation
      • www.myfico.com
      • Fair Isaac and Co.
      • FICO
      Business Management
      • Ms. Judy Gengler, Customer Relations Manager
      Contact Information

      Principal

      • Ms. Judy Gengler, Customer Relations Manager

      Customer Contact

      • Ms. Judy Gengler, Customer Relations Manager
      Additional Contact Information

      Fax Numbers

      • (415) 492-5691
        Primary Fax
      • (612) 758-5201
        Other Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to shop for financial services

      Customer Complaints

      51 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      FICO took it upon themselves to update my credit which caused my credit score to decline 86 points. Experian/ FiCo was the first to send me an update regarding this problem. My report was reported on 2/9 then reported again 18 days later. This is not acceptable.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeremy S

      1 star

      05/05/2024

      I can not delete my information. I get denied in the trust center that my request is denied. I get emails saying my request was denied because my acct is active. O called in to several reps and spoke to supervisor ****** and keep saying my account is cancelled. I am able to log in and i keep trying to request my information to be deleted and I keep getting emails from ******* saying is denied because the acct is not canceled. Around and around I go. I am afforded to have my information deleted under Civil Code section 1798.105(d). My request for deletion is *******. My account can't be canceled because I can login, and I keep getting emails saying it's not canceled so i can't delete my information. I have tried 3 different browsers, incognito mode, clearing cache and cookies, talking to several reps and the supervisor ****** several times. To no avail you keep denying my request for my information to be deleted even though ypu know it is my right to do so. Because of that this company, in my oppinion and experience won't let me cancel my subscription or my acct or delete my information per the law. Everyone in my oppinion should away fast and hard from this company before they do the same thing to you.DELETE MY ACCT AND ALL OF MY INFORMATION IMMEDIATELY !

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