BBB Business Review

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BBB Accredited Business since 10/25/2010

Fair Isaac Corporation

Find a Location

Phone: (415) 446-6000Fax: (415) 492-5691View Additional Phone Numbers200 Smith Ranch Rd, San RafaelCA 94903-5551View Additional Web Addresses

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Description

This company offers credit information products that help consumers understand, protect and improve their credit rating.

Since March 2001 they have been the consumer division of Fair Isaacs which in 1960 invented the the FICO credit score that lenders use to determine the credit worthiness (or risk) of consumers.

This company is affiliated with all 3 credit bureau's, Equifax, TransUnion and Experian.

BBB Accreditation

A BBB Accredited Business since 10/25/2010

BBB has determined that Fair Isaac Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Fair Isaac Corporation's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 261 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

261 complaints closed with BBB in last 3 years | 39 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues55
Billing / Collection Issues113
Delivery Issues3
Problems with Product / Service90
Guarantee / Warranty Issues0
Total Closed Complaints 261

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Fair Isaac Corporation

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 05/17/2001Business started: 01/01/1950
Type of Entity

Corporation

Incorporated: June 1987, DE

Contact Information
Principal: Ms. Judy Gengler (Customer Relationship Management Manager)Ms. Betty Stewart (Customer Relationship Management Director)
Number of Employees

1300

Business Category

Financial Services, Business Services - General

Products & Services

The BBB has received complaints regarding consumers' inability to reach the company to cancel their free trial of Score Watch. The company offers the following information to assist consumers with contacting myFICO:

How to contact myFICO for information or questions about your purchase:

Customer Member Center:

To view your FICO Scores and credit reports or for other product information visit the myFICO customer Member Center located on myFICO.com. Within the Member Center select the "My Subscriptions" link view and manage your products and subscriptions. Next to each product is a section labeled "What do you want to do?" that lists options for viewing each product, updating payment information or canceling your subscription. Simply click on the desired topic and you will be directed through easy to follow step-by-step instructions.


Support Center:

The myFICO Support Center is another way to find answers to Frequently Asked Questions (FAQs). Click on "Support" and you will be directed to a page where you can search for a specific topic or keyword. Then, simply type in a key word or series of key words then click on "Search". This will scan through hundreds of FAQs from our repository of helpful Frequently Asked Questions and answers. For example, if you want to know how to cancel a product subscription, simply typing the word "cancel" in the search field will display a list of all the related topics. The display will include up to the top 10 viewed questions that correspond to you key word(s). Next, click on the question that best matches. If you didn't find the answer you were looking for please refer to the "Contact Us" information for further assistance.

Alternate Business Names
www.myfico.com, Fair Isaac and Co., FICO

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.