BBB Accredited Business since 10/25/2010
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This company offers credit information products that help consumers understand, protect and improve their credit rating.
Since March 2001 they have been the consumer division of Fair Isaacs which in 1960 invented the the FICO credit score that lenders use to determine the credit worthiness (or risk) of consumers.
This company is affiliated with all 3 credit bureau's, Equifax, TransUnion and Experian.
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A BBB Accredited Business since 10/25/2010
BBB has determined that Fair Isaac Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Fair Isaac Corporation's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 233 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||52|
|Billing / Collection Issues||92|
|Problems with Product / Service||86|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||233|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Fair Isaac Corporation
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Type of Entity
Incorporated: June 1987, DE
Contact InformationPrincipal: Ms. Judy Gengler (Customer Relationship Management Manager)Ms. Betty Stewart (Customer Relationship Management Director)
Number of Employees
Financial Services, Business Services - General
Alternate Business Nameswww.myfico.com, Fair Isaac and Co., FICO
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview