Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

OhmConnect, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOhmConnect, Inc.

    Energy Service Company
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.24/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/4/2015

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Ohmconnect provides home energy management solutions via smart meter analytics and energy market integration. Their platform enables residential users to sell their energy reductions directly into energy markets via "demand response."

    Business Details

    Location of This Business
    2201 Broadway Ste 702, Oakland, CA 94612
    BBB File Opened:
    12/4/2015
    Years in Business:
    10
    Business Started:
    9/25/2013
    Business Started Locally:
    9/25/2013
    Business Incorporated:
    12/19/2013
    Accredited Since:
    12/4/2015
    Type of Entity:
    Corporation
    Number of Employees:
    95

    Customer Complaints

    31 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    17 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joy D

    1 star

    05/08/2024

    I think ohm connect is a huge scam. I'm pretty sure they get paid by PG&E for every customer they sign up. PG&E basically passes the buck. The company gives you some credits here and there, especially when you first sign up. They proceed to give and take away credits so you can never win. They are the winners. They try to sell you lots of things and find ways to take away and credits you do earn. So you get your energy use down to literally nothing and you cannot decrease energy use any more without turning off your grandma's oxygen machine and turning your refrigerator off for the savings hour.PGE used to have energy use in real time. There seems to be no way to monitor your energy use with the smart meters which should be able to communicate with your phone. Instead they offer you a sign up with these scam companies like Ohm Connect. It seems like a great opportunity for a class action.

    OhmConnect, Inc. Response

    06/12/2024

    Good afternoon, ***,Thank you for reaching out and sharing your experience. We appreciate the opportunity to confirm that OhmConnect is not a scam by clarifying how OhmConnect gets paid and rewards its members.First, OhmConnect is a Demand Response program, we respond when the energy grid providers predict that the grid will be stressed! ?Most of the time, the energy market accurately predicts how much energy will be needed in a given region. But sometimes, people use more energy than forecasted, which means the grid will turn on a fast-acting power plant to balance the system. Thats where OhmConnect steps in!As such, we are paid by the energy grid providers, not the utility companies, based on how much energy we can remove from the grid during times when the grid is likely to be stressed out. Linked below is an article that goes into more depth about energy markets and how OhmConnect is paid while being a free program for our members:******************************************************************************************** From there, we pass those earnings on to our members, based on their energy savings. Our goal is to make your rewards for saving energy transparent and consistent! As such, we reward you through OhmConnects ***** economy and a concept called Potential *****. Your Potential ***** are directly associated with your kWh usage.For example, if your average usage over the past 10 days is ***** kWh, your Potential ***** will be 800 *****. Then based on how you perform (% reduction), you will earn a direct percentage of your Potential ***** number. For example, if you were to reduce 50% then you would see 400 Energy *****. Additionally, you can always check your energy usage reporting through a service called ******************* linked below:*********************************************************************** After that, youll have the opportunity to spend your ***** in the Rewards Marketplace to redeem for gift cards, prize entries, devices, and even cash!Further, the reason we have negative ***** is because we share the responsibility with our members to provide the energy reduction that we have promised to the energy grid operators for each OhmHour. If we do not follow through with the amount of energy reduction we agreed to, then we are penalized accordingly. So, we pass on the implications of not saving energy to members who dont reduce energy during an event, similar to how we pass on the benefits for saving energy.To be fully transparent, the prices of energy fluctuate with the demands of the grid and typically only go up. We will continue to remain a free program that rewards our members as much as we can.Thanks again for sharing your experience and allowing us the chance to provide clarification. If you have any further questions, please feel free to reach out to us at ********************************* the best,OhmConnect

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.