BBB Business Review

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BBB Accredited Business since

ArcPoint Labs Martinez

Phone: (925) 957-6870 View Additional Phone Numbers 3237 Alhambra Ave, Martinez, CA 94553

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This company offers drug, alcohol and DNA testing. Parents, Employers, Lawyers, and Therapists are our primary clients. DOT Certified and Mobile testing in the San Francisco Bay Area. Hair, Urine and Saliva testing options ETG + Extended opiate available. Our mission statement is to provide testing services that will allow for safe environnments for all employees and children. Testing with free consultation at various sites in our national network of over 1000 collection facilities. Legal& Non-Legal.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ArcPoint Labs Martinez meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ArcPoint Labs Martinez include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ArcPoint Labs Martinez
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 23, 2012 Business started: 07/08/2008 Business started locally: 07/08/2008 Business incorporated 07/08/2008 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael Bosman, Owner
Contact Information
Principal: Mr. Michael Bosman, Owner
Number of Employees


Business Category

Drug & Alcohol Screening & Testing

Refund and Exchange Policy
If warranted refunds will be granted.
All requests should be in writing.
Service Area
This business service area covers East, West and Central Contra Costa County, San Francisco, Marin, and Alameda County. Regional and national accounts are serviced from our Martinez location through our network.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.