BBB Accredited Business since
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This company offers: Textbook rental
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A BBB Accredited Business since
BBB has determined that BookRenter.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for BookRenter.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 252 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||155|
|Total Closed Complaints||252|
Additional Complaint Information
BBB's business review for Bookrenter.com was created in January 2011. A recent review of this company's complaints was done in August 2014. Complaints concern consumers returning their books to the company and the company stating the books were not received. In some cases the business advises consumers that only one book was returned though consumers state they returned more than one book in the same package, as instructed.
When returning items, consumers should use the prepaid shipping label, printed from the company's website, as instructed. Preferably, consumers should ship the books back in the same box the books were received in.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||13|
Type of Entity
Business ManagementMr. Demosthenes Jimenez, Complaints Jean-Michel Boujon, Sr. Director eCommerce Mr. Gary De Vera, Operations Manager Ms. Sara Leoni, CEO
Number of Employees
Books - Textbooks New & Used
Service AreaThis business service area covers United States.
Alternate Business NamesRafter Support Rafter, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview