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Find a Location

Mechanics Bank has 77 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mechanics Bank

      1111 Civic Dr Ste 390 Walnut Creek, CA 94596-3895

    • Mechanics Bank

      801 San Pablo Ave Albany, CA 94706-1602

    • Mechanics Bank

      4100 Macdonald Ave Richmond, CA 94805-2334

    • Mechanics Bank

      3884 San Pablo Dam Rd El Sobrante, CA 94803-2822

    • Mechanics Bank

      279 Arlington Ave Kensington, CA 94707-1401

    Business ProfileforMechanics Bank

    Bank
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.18/5stars

    Average of 72 Customer Reviews

    Customer Complaints

    105 complaints closed in last 3 years

    39 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Mechanics Bank is a community banking financial institution headquartered in Walnut Creek, California. It was founded in 1905 and serves markets in Northern California. It operates in the San Francisco Bay and Sacramento areas. The bank has over $3.5 billion in assets and over 500 associates at 30 retail branches.

    Business Details

    This is a multi-location business.

    Find a Location

    Mechanics Bank has 77 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mechanics Bank

        1111 Civic Dr Ste 390 Walnut Creek, CA 94596-3895

      • Mechanics Bank

        801 San Pablo Ave Albany, CA 94706-1602

      • Mechanics Bank

        4100 Macdonald Ave Richmond, CA 94805-2334

      • Mechanics Bank

        3884 San Pablo Dam Rd El Sobrante, CA 94803-2822

      • Mechanics Bank

        279 Arlington Ave Kensington, CA 94707-1401

      Headquarters
      1111 Civic Dr Ste 390, Walnut Creek, CA 94596-3895
      BBB File Opened:
      4/1/1985
      Years in Business:
      119
      Business Started:
      1/1/1905
      Business Started Locally:
      1/1/1905
      Business Incorporated:
      8/3/1907
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 360 for this business, issued by Department of Business Oversight

      These agencies may include:

      Department of Business Oversight

      1515 K Street, Suite 200

      Sacramento CA 95814

      (866) 275-2677

      http://www.dbo.ca.gov/About_DBO/contact_us.asp

      Type of Entity:
      Corporation
      Number of Employees:
      1800
      Alternate Business Name
      • Mechanics Bank
      • Mechanics Bank of Richmond
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 6:00 PM
      Sa:
      9:00 AM - 2:00 PM
      Su:
      Closed
      Business Management
      • Ms. Barbara Vigil, Compliance Specialist
      Contact Information

      Customer Contact

      • Ms. Barbara Vigil, Compliance Specialist
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      105 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/22/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I signed up for auto draw payments in 2021. Apparently, the auto draw was not processed for the very last payment because the dollar amount was slightly different ($0.85 higher) of the regular monthly draw amount. Approx a monthly later, I received a collection letter, called and paid immediately. My credit score dropped SIGNIFICANTLY due to the late payment. I contacted the company and requested they retract the info sent to the credit bureaus, as I had not requested the auto draw payment agreement to cease and they should have drawn the final amount. Also, please note, the online portal says "Your account is enrolled in recurring payments" on the main screen. The representative refused and said I "should track my finances better". The company expects me to contact all three credit bureaus to resolve, which is time consuming and I should be compensated for my time. Horrible service. I'm contacting FTC, as I believe this is a violation of FDCPA.
      Read More

      Customer Reviews

      72 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Elrie F

      1 star

      05/08/2024

      I sold my vehicle to my uncle over a month ago and they never applied his bank's check to the account. I paid 167 and change to close out the account and bring it to a $0 balance so that they can release the title. The account still is not zeroed out and has a greater balance than I owed at the time of sale. They keep losing the paperwork I send them for releasing the title to his bank. At this point it seems like they accepted the check from his bank but are still charging me. They are refusing to back date my paperwork to when I made the final payment and are charging late fees as well as reporting negatively on my credit. The mess up is on their end and they still want to collect from me instead of correcting the error. I will never do business with them again.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

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