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Find a Location

Toyota Marin has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforToyota Marin

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Toyota Marin is the greater San Rafael Toyota dealer.

    Products & Services

    Tacoma, Rav4, Camry, Corolla, Tundra, Prius, Highlander, Avalon, 4Runner, CH-R, LandCruiser, Sequoia, Sienna, Yaris, Pre-Owned All Brands

    Business Details

    Location of This Business
    445 Francisco Blvd E, San Rafael, CA 94901-4058
    BBB File Opened:
    3/26/2004
    Years in Business:
    20
    Business Started:
    3/26/2004
    Business Started Locally:
    3/26/2004
    Business Incorporated:
    10/17/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 59735 for this business, issued by DMV Occupational

    These agencies may include:

    DMV Occupational

    4700 Broadway

    Sacramento CA 95820

    (800) 777-0133

    http://www.dmv.ca.gov/portal/dmv/detail/dl/dl_ol

    BBB records show a license number of 232680 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 3/31/2025.

    These agencies may include:

    Bureau of Automotive Repair

    10240 Systems Pkwy

    Sacramento CA 95827

    (855) 837-7985

    http://www.dca.ca.gov/consumer/wll.shtml

    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    165
    Alternate Business Name
    • Price Simms, Inc.
    Hours of Operation

    Primary

    M:
    9:00 AM - 9:00 PM
    T:
    9:00 AM - 9:00 PM
    W:
    9:00 AM - 9:00 PM
    Th:
    9:00 AM - 9:00 PM
    F:
    9:00 AM - 9:00 PM
    Sa:
    9:00 AM - 9:00 PM
    Su:
    10:00 AM - 8:00 PM
    Business Management
    • Mr. Thomas Price, Owner
    • Mr. Chip Cooper, Customer Relations Manager
    Contact Information

    Principal

    • Mr. Thomas Price, Owner

    Customer Contact

    • Mr. Chip Cooper, Customer Relations Manager
    Additional Contact Information

    Fax Numbers

    • (415) 457-8118
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Last year in October I purchased a Toyota 4Runner SR5 2006 at Toyota Marin for the value of $9,000 plus fees the seller told me that the vehicle was certified and passed inspection however once the vehicle was delivered I notice Toyota 4runner SR5 2006 had 245K miles on it however when I test drove the vehicle it ran great until it was dropped off at home and later the next day the vehicle began to have several issues yet they sold me this vehicle claiming it had no issues and showed me a passing emission score on the vehicle inspection how strange don't you think? First it was the **** system reading incorrectly a small leak and I paid to buy an aftermarket part from auto zones then the tire sensor began going out and the engine throttle system was dirty and wasn't getting enough air into the engine. The radiator was low & dirty and full of rust and other deposits inside, I got the radiator flush. An oil change for the whole vehicle needed to be perform from motor, transmission, It also needed to replace the brakes completely and it might need to bleed the brake lines as well. When driving the 4runner it would smell like fuel inside the vehicle and I would try to find the source however I was never able to find it to this day. I believe that the sales staff sold me a useless and damaged vehicle by falsifying documents to show that their were no issues with the 4Runner SR5 2006. However I spend about $1400 in repairs and still the vehicle has the same issues. I spoke with an assist manager over the phone at this dealership and they told me to bring the vehicle in for inspection but they will not perform any repairs because I needed to show proof of warranty. I requested that they let me speak with their technician who perform the multi point inspection and they said that he will not be there. So either they are trying to cover up for their mistakes. I would like for the dealership to either repair the vehicle completely or refund me my money to include any repairs I had done to this vehicle and they can take back the vehicle.

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Debra S

    1 star

    07/07/2023

    My problems aren't with the car selling end of the business, but with the service end. For the second time they attempted to overcharge me. After being kept waiting for 20 minutes, or I was presented with a statement to sign. It was $105 more than the quote I had obtained over the telephone. They were charging 10 times the base amount of the plastic piece I needed installed. It was dishonest and fraudulent. They prey upon people and encourage them to buy and fix things that aren't broken. Don't give them your business.

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