Business ProfileforSerramonte Ford

Unfortunately after purchasing a **** Mustang from Serramonte Ford. I started to drive home at night when a car started to move over in my lane, as I went to honk, the horn did not work.The motor in the driver's seat was non-operational which they told me they would fix at no cost to me. After almost a dozen phone calls to Serramonte Ford, I finally reached a manager and told him I was bringing the car in since I was not receiving return phone calls. The problem with the seat and the horn was then fixed. Then rainy season started. The car filled up with water in the front & back passenger floor. And did I mention the car never had a cover for the fuse box. When I purchased a fuse box cover, there was an entire section in front of the passenger seat on the floor missing. Only installation and open wires showing.. So with the car taking in a massive amount of water, I reach out to Serramonte Ford again . Funny how when you're purchasing a car everyone answers the phone and gets back to you . But once you have a problem with the car they will ghost you . I am so disappointed in Serramonte Ford for selling a vehicle to me that was above and beyond not safe to take off the lot. I've reached out to Serramonte about the car taken in water. And of course not to my surprise. No one will return my phone call. If the car is not brand new, I would not buy from this dealership. The amount of money that I have to put into this car because of their lack of service is humiliating. I did not even know it was legal for a dealership to send a car off the lot like this. Even when I turn the heat on I hear water sizzling by the fuse box. And the fuse box cover I bought won't even fit because of the massive section missing in front of the passenger seat. Ridiculous!! I even had to buy floor mats because they couldn't even put those in. It's insane, I can't even drive the car if it's raining because I can't afford the repairs to stop the water from leaking in.