Business ProfileforHonda of Oakland

Shady practices at Honda of Oakland! Tl;dr: Don't pay for an extended warranty or other add-ons!I called to cancel my extended warranty and was transferred to Finance, to be put on hold for more than 10 min and have the call dropped. I called back later and asked to be transferred to Finance. This time they picked up quickly, but when I asked to cancel my extended warranty I was told that I had to do so in person. I told them it was a long drive and I couldn't come out in person, and asked if I could send in a form with my signature, and I was told no, that I have to be at the dealership for them to process my cancellation. I knew this was BS because any documents can be digitally signed these days, but I was told there was nothing I could do.Months later I was finally able to drive over 100 miles out to Oakland to cancel it. I called ahead and asked what time Finance closed and was told 7pm. I got there at 5:30pm and asked to meet with Finance to cancel my extended warranty, and was told that they couldn't do it because the Director of Finance was on vacation. I told them that I had driven over 100 miles to cancel my warranty and had called to confirm that Finance would be available. The attendant got the general manager, and he came and told me the same thing. He said he would be happy to process it over the phone later on, but he couldn't do it today. I told him they said they couldn't process it over the phone and that is why I had made the long trip, and I called to confirm that Finance would be available and showed up with plenty of time. After I made it clear that I would not leave without canceling my warranty he went and got a form and all he needed was to check my odometer and get my signature. It took less than five minutes and I never had to meet with Finance. I had made two more payments on the warranty and wasted about four hours of my time, and spent money on gas to deal with something they could have helped me with when I called the first time.