Business ProfileforAutoNation Toyota Hayward

I am writing to file a formal complaint against Automation Hayward Toyota regarding multiple unresolved issues with a car purchase made on August 18, 2023. Despite assurances of a reliable vehicle with no need for repairs, I have encountered persistent problems with the car since the purchase date.First and foremost, the car was sold to me under the premise of being in excellent condition, with no history of repairs required. However, within a short period after the purchase, I experienced several issues requiring frequent dealership visits for repairs. Specifically, the problems I encountered include:* Car Windshield: The car's windshield has been consistently problematic, requiring multiple repairs that have inconvenienced me and compromised my safety on the road.* Rear A/C Vent: The rear A/C vent in the car has malfunctioned repeatedly, causing discomfort for passengers and affecting the overall functionality of the vehicle.* Second Key: Despite assurances that a second key would be provided with the purchase, they made it for me after many days, which has caused inconvenience and security concerns.Furthermore, I would like to address discrepancies in the documentation related to the purchase. The dealership filed a tax form 8300 with the **** stating that I paid over $10,000 for the car. However, I only paid $9,000 in cash and an additional $12,000 in cash, leading to inaccurate reporting and potential legal implications.Additionally, I must express my dissatisfaction with the customer service provided by ******************************************************************. During my numerous visits to address these issues, I have encountered unhelpful and dismissive employees who failed to resolve my concerns promptly. Each visit has resulted in lengthy wait times and a lack of proper assistance, further exacerbating my frustration and inconvenience.As a consumer, I believe I am *********** fair treatment, accurate representation of products, and satisfactory resolution of issues encountered post-purchase. However, the actions and negligence of Automation Hayward Toyota have failed to meet these expectations, leading to significant inconvenience, financial burden, and dissatisfaction.I respectfully request that the ********** ********** of ******** Affairs investigate this matter thoroughly and take appropriate action to address these concerns. I also seek a resolution in compensation for the inconvenience and financial losses incurred due to the dealership's actions.Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution.??As mentioned in my initial complaint, I emphasize the discrepancy in the tax form 8300 filed by the dealership with the **** The form incorrectly states that I paid over $10,000 for the vehicle, whereas the actual amount was $9,000 in cash. I urge the you to intervene and ensure that the dealership promptly corrects this misinformation with the ****??In addition to addressing the tax form issue, I seek further resolution from AutoNation Hayward Toyota. Due to the ongoing problems with the vehicle, compounded by the dealership's failure to provide satisfactory customer service, I no longer wish to maintain a relationship with the dealership. Therefore, I request that the dealership accept the car's return and reimburse me for the fair ****** Blue Book (KBB) private party price.Furthermore, I am *********** compensation for the inconvenience, frustration, and financial losses I have experienced due to the dealership's actions. The multiple visits to address recurring issues with the car and the lack of timely and effective resolution have caused significant trouble and stress. Therefore, I am seeking compensation from the dealership to account for these troubles faced by their negligence.??I appreciate the you attention to this matter and trust that appropriate action will be taken to address these concerns and ensure a fair resolution.I look forward to a prompt response and resolution to this matter.