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BBB Accredited Business since


Phone: (415) 946-0857 Fax: (415) 449-3648 View Additional Phone Numbers 395 Oyster Point Blvd Ste 550, South San Francisco, CA 94080 http://www.legalmatch.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company helps consumers find a lawyer in any area of law across the United States. This includes: divorce, criminal defense, personal injury, child custody, immigration, real estate, wills & trusts, bankruptcy, and employment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that LegalMatch meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for LegalMatch include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 24 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 4
Delivery Issues 7
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 24

Customer Reviews Summary Read customer reviews

11 Customer Reviews on LegalMatch
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 11

Additional Information

BBB file opened: May 09, 2002 Business started: 11/15/1999 Business started locally: 11/15/1999 Business incorporated 11/15/1999 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bar Association of California
180 Howard St, San Francisco CA 94105
Phone Number: (800) 843-9053

Type of Entity


Business Management
Mr. Ken LaMance, Corporate Counsel
Contact Information
Principal: Mr. Ken LaMance, Corporate Counsel
Number of Employees


Business Category

Attorneys Referral Service Attorneys & Lawyers Attorneys & Lawyers - Family Attorneys & Lawyers - Bankruptcy Attorneys & Lawyers - Criminal Attorneys & Lawyers - Personal Injury & Property Damage

Refund and Exchange Policy
The LegalMatch service is free for consumers. Anyone can present their legal case on LegalMatch, and review responses from prospective attorneys. There is no obligation to hire any lawyer. Any retention fee is separately negotiated between the client and attorney.
Service Area
United States
Alternate Business Names
Legalmatch.com, Inc.
Products & Services

Help clients find the right attorney or lawyer.

Customer Review Rating plus BBB Rating Summary

LegalMatch has received 4.28 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.