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Find a Location

Pollux Systems, Inc. has 1 locations, listed below.

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    Business ProfileforPollux Systems, Inc.

    Billing Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/9/2008

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers billing services for physicians.

    Content Management Software Sales
    Imaging and data entry services (all industries)
    Lock Box solutions
    Healthcare and Pharmacy document solutions

    Business Details

    Location of This Business
    415 Crosslake Dr Suite C, Evansville, IN 47715-8263
    BBB File Opened:
    2/5/1996
    Years in Business:
    35
    Business Started:
    1/1/1989
    Business Incorporated:
    10/19/1990
    Accredited Since:
    9/9/2008
    Type of Entity:
    Corporation
    Number of Employees:
    79
    Contact Information

    Principal

    • Mr. Paul McGowan, CEO

    Customer Contact

    • Mr. Paul McGowan, CEO
    • Ms. Kimberly Pollard, Business Office
    Additional Contact Information

    Fax Numbers

    • (812) 471-6650
      Primary Fax
    • (812) 428-8770
      Other Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    1 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Charlotte C

    1 star

    04/20/2023

    Terrible billing company with managers that do not have any sense of urgency or ability to be thorough in their job. I have had a horrible experience attempting to navigate a situation with my daughter's account with Tri-state Orthopedics because of an error on their end resulting in never receiving a statement in the mail, being sent to collections despite trips and phone calls to the Pollux office and Tri-state Ortho to rectify the situations. We've been asked multiple times to pay more and more without ever receiving a statement, we paid $825 and now being told to pay the collection agency another $550 without any reassurance of it not negatively affecting my credit report. Tri-State Ortho has tried to be as helpful as possible but with billing being handled by an outside system there is a breakdown in communication that has resulted in statements being sent to the wrong address, no one with the billing company ever reaching out to me about the outstanding balance, the first contact for me being a collection agency, and wasted time/energy attempting to get to the bottom of what I actually owe. Sarah, manager with Pollux, was unsympathetic and nonchalant about the mess they've created. Her only instructions were to pay the collection agency and trust they had the corrected amount this time. No explanation of what went wrong or offer to provide statements of services provided and what we actually owed. I had to request those over and over, hopefully I will actually receive them this time. I feel this was handled in the most unprofessional way and their resolution of "pay more money" is inadequate. They have managed to make an already confusing matter of healthcare payments chaotic and I have lost trust in continuing services with any company that utilizes them for billing. It should not take 7 months to get answers but still be left with uncertainty if this nightmare billing situation will ever end.

    Pollux Systems, Inc. Response

    05/02/2023

    3/22/2023, Patient's mother called concerned about the account with the collection agency. 3/23/2023, Patient Services Manager called and left a voicemail concerning the call the mother made the day prior. There was no return call from mother until 4/20/2023. The mother called because she received a call from the collection agency. 04/20/2023 @ 11:41 a, the manager returned the call to the mother, explaining the balance with the collection agency. She also mailed an itemized statement to the mother. I do show six different statements being mailed to the guarantor. There was an original address that was provided for billing, which was changed by the mother call in on 09/19/2022. I do show statements did originally go to the first address and the updated address, after the change.

    Local BBB

    Tri-State Better Business Bureau, Inc.

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