Business ProfileforOld National Bank

Old National Bank bought our First Midwest Bank that we used to bank with. Since Old National bank took over, customer service and service in general is deplorable. The staff inside the bank buildings cannot/will not help resolve issues but make you call the customer servcie number and it takes literally hours to get anyone one the phone and often they hang up on you. This is true. We have a loan that Old National assumed when they bought First Midwest. We changed our banking to US Bank because Old National is terrible deal with. We make the loan payments via our online bill payment system from US Bank to Old National. US Bank sent out a loan payment check in the amount of $236.40 on 13 March 2024 and didn't cash it until 26 March 2024. I contacted US Bank to stop payment on the check on the 23 of March who said they did but apparently did not. I requested the check stopped because I noticed it was not cashed. I went to Old National Bank and on 23 March in person and the clerk confirmed they did not receive the check mailed on 13 March 2024. I paid the payment via check from US Bank on 23 March 2024 in the amount of $236.40. So, double payment has been made because of bad business practice on behalf of Old Natioanl Bank. I am with the idea that Old National Bank holds up posting payments to collect late payment fees from its customers. Why else would they take so long to process a payment and deny it was received? I want the amount of $236.40 returned to me because of double payment. They will only apply the payment to interest fees and not to the principal balance.