Business ProfileforSuperior Transmission Shop

This shop is owned by Eddie Valenzuela and is in El Paso, Texas. My situation was a loss of transmission in ***************. I first had to get my vehicle towed to El Paso. Due to my circumstances of travel, I had to leave my vehicle with Superior Transmission, rent a car and continue on to****************. I was told the work would be able to be handled in the approximate one week before I would be returning that way for pickup. So far, so good. I will say right hear that every time I have spoken with Mr. Valenzuela he puts on like he is more than willing to help you as much as he can. My challenges became having conversations with him both before the work was done and after. He said he would get me going and I was able to pick up my vehicle as scheduled and did make it all the way back to ************** area. He mentioned before I left El Paso that he did install a new TECHM which according to him had to relearn the shifting habits and I might feel some irregularities. I did feel some bumps and what felt like pulls at times, but I figured maybe it was due to that. Once back home I only drove my vehicle a few short distances and was feeling some strange reactions still. As per Eddie's prior suggestion, I took the vehicle to a shop for a follow up inspection. That first shop did drive and and stated it was a bad transmission. I eventually took it to a second shop after some conversation with Eddie who at that time wanted to possibly rebuild me a transmission and send it to me to have it installed. Before we could ever agree on anything firm with that he began ignoring my phone calls. I tried to wait for him to do what he had said and assist with my problems since I had a warranty, but after more than a week of being ignored I spent money again to have the transmission fixed. Afterward I sent him pictures and conversation about 3 items that the other transmission company fixed, guess what, NO RESPONSE. So, recommend to NEVER do business with this company.